Remote Customer Success Manager

Job Description:

Fortescue Future Industries is seeking a passionate and confident Remote Customer Success Manager to join our team in Canberra, Australian Capital Territory. As a leader in the sustainable energy industry, we are looking for a dedicated individual with at least 8 years of experience in customer success to help us drive customer satisfaction and retention.

Responsibilities:- Serve as the primary point of contact for customers, ensuring their needs are met and issues are resolved in a timely manner- Develop and maintain strong relationships with customers to understand their goals and challenges- Work closely with internal teams to advocate for the customer and ensure their needs are being met- Analyze customer data and feedback to identify trends and areas for improvement- Develop and implement strategies to increase customer satisfaction and retention- Provide guidance and support to customers throughout their journey with our products and services- Conduct regular check-ins and reviews with customers to ensure their success

Requirements:- Bachelor's degree in Business Administration or a related field- 8+ years of experience in customer success, account management, or a similar role- Excellent communication and interpersonal skills- Strong project management and decision-making abilities- Ability to work independently and as part of a team- Technical proficiency with CRM software and other related tools- Experience in the sustainable energy industry is a plus

Personality Traits: Passionate, confident

Soft Skills:Project management, decision-making

Benefits:- Travel & spending expenses- Paid overtime- Free accommodation

Working Environment:At Fortescue Future Industries, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where everyone's ideas are valued and respected.

Deadline to apply: July 7, 2024

Equal Opportunity Statement:Fortescue Future Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities for all individuals regardless of their race, gender, sexual orientation, age, religion, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.