**Job Title:** Remote Customer Care Specialist
**Company:** Celanese
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Celanese, a global technology and specialty materials company, is seeking a dedicated and independent Remote Customer Care Specialist to join our team. This entry-level position is perfect for individuals who are passionate about providing exceptional customer service and are eager to contribute to a dynamic company that values diversity and inclusion. As a Remote Customer Care Specialist, you will play a crucial role in enhancing customer satisfaction and loyalty by efficiently addressing inquiries and providing relevant solutions.
**Responsibilities:**
- **Customer Support:** Handle a high volume of inbound and outbound customer interactions via phone, email, and chat, providing timely and accurate responses to customer inquiries regarding products and services.
- **Issue Resolution:** Identify, troubleshoot, and resolve customer issues, inquiries, and complaints in a professional and empathetic manner, ensuring a positive experience for every customer.
- **Account Management:** Maintain up-to-date customer records and documentation in our CRM system, tracking issues and resolutions to optimize feedback and improve future interactions.
- **Product Knowledge:** Gain a deep understanding of Celanese's products and services to effectively answer customer questions, provide product recommendations, and assist with any related concerns.
- **Feedback Loop:** Gather and communicate feedback from customers to relevant teams to help inform product enhancements and improve service delivery.
- **Collaboration:** Work closely with various departments such as Sales, Marketing, and Technical Support to ensure a comprehensive understanding of our customer's needs and to provide a seamless customer experience.
- **Time Management:** Prioritize and manage multiple tasks efficiently to ensure all customer interactions are handled within established timeframes while maintaining high-quality service.
- **Continuous Learning:** Participate in training sessions and ongoing educational opportunities to stay informed about industry trends, company policies, and best practices in customer service.
**Requirements:**
- **Education:** A high school diploma or equivalent is required; a degree in Business Administration, Communications, or a related field is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service or care role; prior experience in a remote position is advantageous.
- **Personality Traits:**
- Dedicated: Demonstrates commitment to excellent service and continuous improvement.
- Independent: Capable of working autonomously and managing time effectively without constant supervision.
- **Soft Skills:**
- Persuasion: Ability to understand customer needs and present solutions that resonate, effectively influencing their decisions.
- Time Management: Strong organizational skills to handle multiple inquiries and tasks efficiently, ensuring deadlines are met.
- **Technical Skills:** Proficiency in using CRM software, Microsoft Office Suite, and general computer navigation; familiarity with remote communication tools (Zoom, Slack, etc.) is a plus.
- **Communication Skills:** Exceptional verbal and written communication skills; the ability to convey information clearly and effectively to customers of varying backgrounds.
**Benefits:**
- Competitive retirement plan
- Travel and spending expenses reimbursed
- Paid sick leave
**Working Environment:**
At Celanese, we embrace diversity and create an inclusive culture that values and respects all perspectives. We encourage applicants from all backgrounds, experiences, and identities to apply, and we strive to build an equitable workplace where everyone can thrive.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Celanese is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
