Remote Customer Care Manager

Job Description:

Orora is seeking a Remote Customer Care Manager to join our team in Canberra, Australian Capital Territory. As a mid-to-senior level position, we are looking for a candidate with at least 7 years of experience in customer care management. The ideal candidate will be adaptable and passionate about delivering exceptional customer service.

Responsibilities:1. Manage a team of remote customer care representatives, providing guidance and support to ensure high levels of customer satisfaction.2. Develop and implement customer care strategies to improve processes and efficiency.3. Monitor and analyze customer feedback to identify trends and areas for improvement.4. Collaborate with cross-functional teams to address customer issues and provide solutions in a timely manner.5. Lead by example, demonstrating excellent customer service skills and professionalism in all interactions.6. Maintain accurate records of customer interactions and transactions.

Requirements:1. Bachelor's degree in Business Administration or related field.2. Proven experience in customer care management.3. Strong project management and persuasion skills.4. Excellent communication and leadership abilities.5. Ability to work independently and remotely.6. Proficiency in CRM software and Microsoft Office Suite.

Benefits:- Parental leave- Remote work flexibility- Dental insurance

Working Environment:At Orora, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. As a Remote Customer Care Manager, you will play a key role in paving the way for diversity and inclusivity, creating a culture of belonging for all team members.

Equal Opportunity Statement:Orora is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable laws. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Deadline to apply: June 22, 2024

Join our team at Orora and make a difference in customer care management! Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.