At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.
For one of our clients – a world-renowned giant, known for working with some of the most desirable clients and projects in the BPO field. We are on a search for responsible, determined and adaptable team players for the role of Customer Care Champion with German and English (Work from Anywhere in Bulgaria – Fully Remote).
Essential Duties and Responsibilities:
Delivering a professional and pleasant experience to ensure customer satisfaction;
Offering information and advice on the company's products and services;
Collaborating with colleagues, providing assistance and advice as needed;
Handling customer issues via various communication channels;
Investigating and resolving customer issues and providing solutions;
Serving as a guide through the resolution process;
Keeping detailed and up-to-date records of all customer interactions.
Requirements:
Excellent written and spoken skills in German (C1 level)
Good English language skills (at least level B2)
Customer-focused, determined, and a team player
Organized, responsible, and able to manage time efficiently
Adaptable, capable of working in a dynamic environment
Previous experience in customer support is an advantage
Proficiency in using a PC and a strong affinity for technology
Our client offers:
Competitive salary (2500-3200 BGN GROSS) and social benefits, including additional health insurance, gift vouchers, sports cards, and discounts
Relocation support
Full-time remote employment and paid annual leave days
Initial training and access to internal training and development program
Flexible out of office hours shifts (Mon-Fri 15:30-08:00h and Sat-Sun 24/7)
Opportunities to build and advance a long-lasting professional career
Supportive, stimulating, and exciting work atmosphere
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).
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