**Job Title: Remote Contact Center Specialist**
**Company: Crown Holdings**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description:
Crown Holdings is seeking a motivated and enthusiastic Remote Contact Center Specialist to join our dedicated team. This position is an entry-level role that offers the unique opportunity to work remotely while contributing to our mission of delivering exceptional service and support to our customers. As a Remote Contact Center Specialist, you will be a key point of contact for customers, assisting them with their inquiries, resolving issues, and ensuring a positive customer experience.
#### Key Responsibilities:
- **Customer Support:** Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns promptly and efficiently.
- **Issue Resolution:** Utilize problem-solving skills to troubleshoot customer issues, offering creative solutions and escalating when necessary to ensure customer satisfaction.
- **Communication:** Clearly communicate product features, benefits, and services to customers, helping them make informed decisions.
- **Documentation:** Maintain accurate records of customer interactions and transactions, documenting issues, solutions, and follow-ups in our CRM system.
- **Team Collaboration:** Collaborate with team members to share insights, best practices, and escalate concerns to improve overall service delivery.
- **Continuous Learning:** Participate in training sessions to enhance your knowledge of company products, services, and policies, ensuring you stay updated on industry standards and practices.
- **Feedback:** Provide feedback on customer interactions to help refine processes and improve customer experience.
- **Align with Mission:** Embrace Crown Holdings' commitment to a meaningful mission, ensuring your work aligns with our core values and contributes to our overall objectives.
#### Requirements:
**Qualifications:**
- High school diploma or equivalent is required; additional education is a plus.
- Previous experience in customer service or contact center roles is an advantage but not required.
**Skills and Traits:**
- **Resourceful:** Ability to think critically and find solutions independently, adapting to various customer needs and scenarios.
- **Energetic:** Bring positivity and enthusiasm to both customer interactions and team environment.
- **Problem-Solving:** Strong analytical skills with the capability to identify problems and develop effective solutions.
- **Creativity:** Think outside the box to engage customers, propose innovative solutions, and improve service quality.
- **Communication Skills:** Excellent verbal and written communication skills to convey information clearly and professionally.
**Technical Skills:**
- Familiarity with CRM software and customer support tools (preferred but not required).
- Proficient in using computers and basic software applications.
#### Benefits:
- **Training & Professional Development:** Access to ongoing training and development opportunities to enhance your skills and advance your career.
- **Dental Insurance:** Comprehensive dental coverage to ensure your wellbeing.
- **Free Accommodation:** Provision of free accommodation while you fulfill your remote work commitments.
#### Work Environment:
At Crown Holdings, we aim to align our work with a greater purpose. You will contribute to a meaningful mission that empowers and impacts our community positively. Join our team and help us make a difference while working in a dynamic and supportive environment.
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**Application Deadline:** October 6, 2024
Crown Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
