Job Description:
Precision Castparts is seeking a motivated and driven individual to join our team as a Remote Client Support Officer. This part-time position is based in Canberra, Australian Capital Territory, AU and is ideal for individuals who are looking to gain valuable experience in a fast-paced and dynamic work environment.
Responsibilities:
- Provide remote support to clients via phone, email, and other communication channels
- Assist clients with troubleshooting technical issues and offer solutions to resolve problems
- Maintain accurate records of client interactions and update customer information in the database
- Collaborate with team members to ensure timely and effective resolution of client issues
- Proactively identify and address potential areas for improvement in client support processes
- Stay up-to-date on product offerings and industry trends to better assist clients with their needs
Requirements:
- Bachelor's degree in a related field
- 1 year of experience in a customer service or client support role
- Strong communication skills and the ability to effectively interact with clients
- Emotional intelligence and the ability to empathize with clients' concerns
- Demonstrated ability to work well in a team environment and cooperate with colleagues
- Proficiency in Microsoft Office and other relevant software applications
- Flexibility to work remotely and adapt to changing priorities in a fast-paced environment
- Ability to prioritize tasks and manage time effectively to meet deadlines
Personality Traits:
- Motivated: The ideal candidate will be self-motivated and driven to succeed in their role
- Driven: A proactive approach to problem-solving and a desire to excel in client support
Soft Skills:
- Emotional Intelligence: The ability to understand and manage emotions in order to effectively communicate and build relationships with clients
- Cooperation: Willingness to work collaboratively with team members to achieve common goals
Benefits:
- Disability insurance coverage to protect against unforeseen circumstances
- Remote work flexibility to provide a better work-life balance
- Travel and spending expenses covered for any required client visits
Working Environment:
As a Remote Client Support Officer at Precision Castparts, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a diverse group of talented individuals who are dedicated to providing exceptional client support.
Deadline to apply:
July 14, 2024
Equal Opportunity Statement:
Precision Castparts is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We value diversity and do not discriminate on the basis of race, gender, age, religion, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
