**Job Title:** Remote Client Support Associate
**Company:** United States Steel
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** Minimum 2 years
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### **Job Description**
United States Steel is seeking a dedicated and independent Remote Client Support Associate to join our team. In this role, you will serve as a key point of contact for our clients, providing exceptional support while ensuring their needs are met with effectiveness and efficiency. The ideal candidate will possess a critical thinking mindset and an acute attention to detail, qualities that are essential for facilitating excellent communication and resolving issues proactively.
### **Key Responsibilities:**
- **Client Interaction:** Respond to client inquiries via email, phone, and chat promptly and professionally. Maintain high standards of customer service and foster positive relationships with clients.
- **Issue Resolution:** Identify, troubleshoot, and resolve client issues in a timely manner. Escalate complex issues to the appropriate internal teams while ensuring clients are kept informed throughout the process.
- **Documentation Management:** Maintain accurate records of interactions with clients, including inquiries, complaints, and resolutions, to support continuous improvement in processes and maintain service level agreements.
- **Product Knowledge:** Stay informed about company products, services, and industry trends to provide clients with accurate information and recommendations that meet their needs.
- **Feedback Collection:** Gather client feedback and suggest improvements to enhance the overall client experience. Act as a voice for the customer within the organization.
- **Collaboration:** Work closely with other team members and departments to ensure a seamless experience for clients. Participate in team meetings and contribute to strategy sessions regarding customer support best practices.
- **Continuous Learning:** Engage in ongoing training and professional development opportunities to enhance your skills and contribute positively to team knowledge.
### **Requirements:**
**Education and Experience:**
- Minimum of 2 years of experience in a client support or customer service role.
- Prior experience in the steel industry or similar manufacturing sectors is preferred but not mandatory.
**Skills:**
- Strong critical thinking and problem-solving skills.
- Exceptional attention to detail in all work aspects.
- Proficient in using customer support software and tools.
- Familiarity with CRM systems and databases.
**Personality Traits:**
- Highly dedicated to client satisfaction and success.
- Ability to work independently and manage time effectively in a remote setting.
**Soft Skills:**
- Excellent written and verbal communication skills.
- Ability to remain calm under pressure and address client concerns with professionalism.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
### **Benefits:**
- Comprehensive medical coverage.
- Relocation allowance for eligible candidates.
- Visa sponsorship for qualified applicants.
- Supportive working environment that encourages a culture of ongoing learning and development for personal and professional growth.
### **Application Deadline:**
Applications will be accepted until **October 6, 2024**. We encourage interested candidates to submit their applications as early as possible.
### **Equal Opportunity Statement:**
United States Steel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at United States Steel are based on business needs, job requirements, and individual qualifications.
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Join our dynamic team at United States Steel and play a pivotal role in delivering exceptional client experiences! We look forward to meeting you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
