### Job Title: Remote Client Service Manager
**Company:** Metcash
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Experience Required:** 6+ years
#### Job Overview:
Metcash is seeking a dedicated and energetic Remote Client Service Manager to join our dynamic team. The ideal candidate will possess a strong work ethic and be committed to understanding and exceeding customer expectations. This part-time position will involve strategic planning and decision-making to elevate our client relationships and enhance our service delivery.
#### Key Responsibilities:
- **Client Relationship Management:** Build and maintain strong relationships with key clients, ensuring their needs are met and exceeded. Serve as the primary point of contact, addressing any queries or concerns.
- **Service Strategy Development:** Collaborate with internal stakeholders to develop service strategies that enhance client satisfaction and retention. Implement initiatives that align with the company's vision and objectives.
- **Performance Monitoring:** Analyze client service metrics and feedback to assess current performance levels. Identify areas for improvement and implement action plans to address challenges.
- **Team Collaboration:** Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless service delivery and enhance client experiences.
- **Problem Resolution:** Act as an escalation point for client issues, employing strong decision-making skills to resolve conflicts swiftly while maintaining client trust and satisfaction.
- **Training and Development:** Mentor and support junior staff in client service practices, promoting a culture of continuous learning and improvement.
- **Market Research:** Conduct regular market analysis to stay attuned to industry trends and competitor activities. Leverage insights to inform service enhancements and client engagement strategies.
- **Reporting:** Prepare and present regular reports on client satisfaction scores, service performance metrics, and strategic initiatives to senior management.
- **Travel Opportunities:** As necessary, participate in client meetings and industry events, which may require travel to various locations.
#### Requirements:
- **Experience:** A minimum of 6 years of experience in client service management or a related field, with a demonstrated track record of success in a remote work environment.
- **Education:** Bachelor's degree in Business Administration, Management, or a related field preferred.
- **Personality Traits:**
- Hardworking: A commitment to going above and beyond for clients and the team.
- Energetic: A proactive approach to work, with the ability to inspire and motivate others.
- **Soft Skills:**
- Decision-Making: Strong ability to analyze problems and make informed decisions quickly.
- Strategic Planning: Experience in developing and executing strategic plans to enhance client services and satisfaction.
- **Technical Skills:** Proficiency with CRM software and Microsoft Office Suite. Ability to learn new technologies quickly.
- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
#### Benefits:
- Complimentary gym membership to promote a healthy lifestyle.
- Free accommodation for work-related travel, ensuring comfort during trips.
- Exciting travel opportunities to meet clients and attend industry events.
#### Working Environment:
Metcash is dedicated to understanding and exceeding customer expectations. Our team thrives in a collaborative and supportive atmosphere where innovation and client-centricity are at the forefront of our operations.
#### Deadline to Apply:
Interested candidates are invited to submit their applications by **October 7, 2024**.
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**Equal Opportunity Statement:**
Metcash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
