**Job Title:** Remote Client Relations Specialist
**Company:** PBF Energy
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Experience Required:** 1 year
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### **Job Description**
PBF Energy is seeking a dedicated and independent Remote Client Relations Specialist to join our growing team in Canberra. As a vital part of our client relations department, you will play a significant role in supporting our clients and enhancing their experience with our products and services. This is an excellent opportunity for someone looking to launch their career in client relations within a dynamic company.
### **Key Responsibilities**
- **Client Communication:** Serve as the first point of contact for client inquiries via phone, email, and chat. Effectively manage client communications to ensure timely responses and high-quality service.
- **Relationship Building:** Foster strong relationships with clients by understanding their needs and ensuring their satisfaction with our services and products. Regularly check in with clients to gauge satisfaction levels and identify areas for improvement.
- **Issue Resolution:** Utilize problem-solving skills to address client issues and concerns promptly. Collaborate with internal teams to escalate and resolve complex matters, ensuring a smooth and efficient resolution process.
- **Data Management:** Maintain accurate records of client interactions and transactions in our CRM system. Analyze client data to identify trends and areas for enhancement in service delivery.
- **Client Onboarding:** Assist in the onboarding process for new clients by providing them with necessary information, resources, and guidance to ensure a smooth transition and positive initial experience.
- **Feedback Collection:** Regularly solicit feedback from clients to improve the service offerings and contribute to ongoing quality assurance initiatives.
- **Reporting:** Prepare regular reports on client engagement and satisfaction metrics, presenting insights and recommendations to management for enhancing client relations strategies.
### **Requirements**
- **Education:** Minimum of a high school diploma; Associate or Bachelor's degree in Business Administration, Communications, or a related field is a plus.
- **Experience:** At least 1 year of experience in client relations, customer service, or a related role.
- **Personality Traits:**
- **Dedicated:** Committed to meeting client needs and maintaining service integrity.
- **Independent:** Capability to work autonomously while effectively managing time and responsibilities.
- **Soft Skills:**
- **Emotional Intelligence:** Ability to empathize with clients, understand their emotional responses, and manage interpersonal relationships judiciously and empathetically.
- **Problem-Solving:** Strong analytical skills with an ability to think critically and creatively to resolve issues and improve client experiences.
- **Technical Skills:** Proficient in Microsoft Office Suite and familiar with CRM software. Basic knowledge of the energy sector is an advantage but not required.
### **Benefits**
- Comprehensive medical coverage.
- Company transportation for work-related travel.
- Coverage for travel and spending expenses associated with client visits.
### **Working Environment**
At PBF Energy, we cultivate a sense of ownership and responsibility at every level. You will be part of a collaborative and dynamic team that values individual contribution and encourages professional growth. Our remote working arrangement allows you the flexibility to balance your personal and professional life.
### **Application Deadline**
Please submit your application by **October 10, 2024**. We look forward to discovering how your skills and passion can contribute to our team.
### **Equal Opportunity Statement**
PBF Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
