**Job Title:** Remote Client Relations Representative
**Company:** Rite Aid
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Join Rite Aid as a Remote Client Relations Representative and be part of a dynamic team dedicated to providing exceptional support and service. As a key member of our client relations team, you will play a crucial role in ensuring customer satisfaction and loyalty. This part-time position is ideal for individuals seeking to jumpstart their career in a customer-centric environment while enjoying the flexibility of remote work.
**Key Responsibilities:**
- **Customer Engagement:** Provide high-quality support and assistance to clients via phone, email, and chat. Respond promptly to inquiries, addressing client concerns, and fostering a positive relationship.
- **Issue Resolution:** Utilize problem-solving skills to identify issues and implement effective solutions. Escalate complex problems to the appropriate channels when necessary, ensuring timely resolutions.
- **Client Feedback Management:** Collect and analyze client feedback through surveys and direct communication. Share insights with management to drive continuous improvement initiatives.
- **Documentation & Reporting:** Maintain accurate records of client interactions and transactions. Prepare reports to track client satisfaction, common issues, and resolutions.
- **Project Coordination:** Assist in managing various projects focused on enhancing client relations. Collaborate with cross-functional teams to deliver initiatives on time and within scope.
- **Product Knowledge:** Stay current on Rite Aid products, services, and promotions. Provide clients with accurate and thorough information to assist in their decision-making processes.
- **Team Collaboration:** Work closely with team members to ensure seamless communication and collaboration. Participate in team meetings to discuss strategies for improvement and best practices.
- **Compliance & Ethics:** Adhere to all company policies, procedures, and compliance regulations. Promote ethical practices in all client interactions.
**Requirements:**
- **Education:** High school diploma or equivalent; a relevant degree is a plus but not required.
- **Experience:** No prior experience necessary. Entry-level candidates are encouraged to apply.
- **Personality Traits:** Energetic, reliable, with a positive attitude towards challenges and change.
- **Soft Skills:** Strong project management capabilities, with the ability to prioritize tasks effectively. Demonstrated emotional intelligence to build rapport with clients and understand their needs.
- **Technical Skills:** Proficient in using computer systems and software, particularly Microsoft Office Suite. Familiarity with customer relationship management (CRM) tools is advantageous.
- **Communication Skills:** Exceptional verbal and written communication skills, coupled with a friendly phone manner.
- **Adaptability:** Ability to thrive in a fast-paced, remote environment, showcasing flexibility and resourcefulness.
**Benefits:**
- Parental leave to support new parents during their transition.
- Employee discounts on Rite Aid products and services.
- Comprehensive dental insurance to promote wellness.
**Working Environment:**
At Rite Aid, we are committed to environmental responsibility and sustainable practices. As a part of our team, you will contribute to our initiatives that prioritize eco-friendly solutions and a healthier planet for future generations.
**Application Deadline:** Please submit your application by ******** .
**Equal Opportunity Statement:**
Rite Aid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
