**Job Title:** Remote Client Relations Representative
**Company:** Goodman Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Goodman Group is seeking a dedicated and passionate Remote Client Relations Representative to join our dynamic team. In this part-time role, you will be the voice of our organization, playing a critical role in managing client relationships and ensuring satisfaction and loyalty. Your hard work will contribute significantly to the overall success of our client-centered objectives.
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**Key Responsibilities:**
- **Client Management:** Build and maintain strong relationships with clients through proactive communication, understanding their needs, and providing tailored solutions.
- **Communication:** Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, and other digital channels. Ensure clear and effective communication.
- **Problem Resolution:** Address client concerns and complaints with a solutions-oriented approach, collaborating with internal teams to ensure issues are resolved quickly and effectively.
- **Feedback Collection:** Regularly solicit client feedback to understand their experience and areas for improvement, and communicate this information to the relevant teams.
- **Account Administration:** Maintain accurate client records, including interactions, agreements, and changes in service, utilizing our CRM system to track client engagement and satisfaction metrics.
- **Client Onboarding:** Assist in onboarding new clients, ensuring they have a thorough understanding of our services and support options.
- **Collaboration:** Work closely with various departments to enhance service delivery, ensuring a seamless client experience that aligns with corporate standards.
- **Presentation of Services:** Prepare and present materials that showcase our products/services to potential and existing clients, highlighting features and benefits that meet their specific needs.
- **Performance Metrics:** Monitor and report on key client satisfaction metrics, working towards continuous improvement in service delivery and client relationships.
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**Requirements:**
- **Experience:** Minimum of 2 years in client relations, customer service, or a related field, with a proven track record of maintaining and enhancing client relationships.
- **Education:** A Bachelor's degree in Business Administration, Communication, or a related field is preferred but not mandatory.
- **Personality Traits:**
- *Hardworking:* Demonstrates a strong work ethic and perseverance in achieving goals.
- *Passionate:* Shows enthusiasm and dedication toward client service and satisfaction.
- **Soft Skills:**
- *Communication:* Exceptional verbal and written communication skills with the ability to convey information clearly and effectively.
- *Presentation:* Comfortable presenting ideas and solutions in both one-on-one and group settings.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM software is a plus. Ability to adapt to new technologies and tools swiftly.
- **Availability:** Flexibility to work part-time hours, including some evenings or weekends if required.
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**Benefits:**
- Competitive salary
- Dental insurance
- Opportunities for training and professional development
- Gym membership
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**Working Environment:**
At Goodman Group, we pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to continuous growth, innovation, and a collaborative atmosphere that empowers each member to reach their full potential.
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**Application Deadline:**
Please submit your application by October 6, 2024.
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**Equal Opportunity Statement:**
Goodman Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.