**Job Title:** Remote Client Relations Representative
**Company:** Textron
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Textron is seeking a motivated and enthusiastic Remote Client Relations Representative to join our dynamic team. As an entry-level position, this role offers an excellent opportunity for individuals looking to kickstart their career in client relations while working in a supportive and innovative environment. This part-time role is ideal for someone who possess a genuine passion for engaging with clients, coupled with strong emotional intelligence and a desire to contribute to a positive client experience.
**Key Responsibilities:**
- **Client Engagement:** Act as the primary point of contact for clients, responding to inquiries through various communication channels (email, phone, and chat) with professionalism and promptness.
- **Needs Assessment:** Develop a thorough understanding of client needs and expectations, providing tailored solutions and recommendations that enhance their experience with Textron's products and services.
- **Issue Resolution:** Effectively address client concerns and complaints by employing strong problem-solving skills, ensuring swift and satisfactory resolutions while maintaining client satisfaction.
- **Data Management:** Maintain accurate records of client interactions, feedback, and service requests in our CRM system, ensuring that all information is up-to-date for future reference and analysis.
- **Collaboration:** Work closely with internal teams to relay client feedback and insights, contributing to the ongoing improvement of our products and services.
- **Client Education:** Provide clients with information about Textron's offerings, helping them understand product features, benefits, and potential applications, thereby promoting product utilization.
- **Feedback Collection:** Gather client feedback through surveys and informal communication, identifying trends and areas for improvement that can enhance overall client relations.
- **Continuous Learning:** Participate in training sessions and professional development opportunities to expand your knowledge of Textron's products and services, as well as effective client relations techniques.
**Requirements:**
- **Education:** High school diploma; relevant coursework or a degree in communications, business, or a related field is a plus but not mandatory.
- **Experience:** No prior experience required, but experience in customer service or client-facing roles is advantageous.
- **Personality Traits:**
- Driven: Self-motivated and goal-oriented with a strong desire to succeed.
- Resilient: Ability to withstand and effectively manage pressure while maintaining a positive attitude.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and empathize with client emotions, navigating sensitive situations with care.
- Presentation Skills: Effective communication skills that foster clear and professional presentations, whether in writing or speaking.
**Benefits:**
- Joining Bonus: Competitive signing bonus for successful candidates.
- Travel Opportunities: Potential travel for training and professional development events.
- Training & Professional Development: Continuous learning opportunities to enhance your skills and advance your career.
**Working Environment:**
At Textron, we embrace curiosity and encourage questioning to fuel innovation and growth. Our team thrives on collaboration, and we value the insights that diverse perspectives bring to our organization. As a Remote Client Relations Representative, you will be part of a forward-thinking culture that celebrates learning and exploration.
**Application Deadline:** October 22, 2024
**Equal Opportunity Statement:**
Textron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Textron and help shape the future of client relations! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
