**Job Title:** Remote Client Relations Associate
**Company:** Realogy Holdings
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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### Job Description
Realogy Holdings is seeking a dedicated and hardworking Remote Client Relations Associate to join our dynamic team. As an integral part of our client relations department, you will play a crucial role in maintaining and enhancing client satisfaction through effective communication and exceptional service. This position offers an exciting opportunity to work remotely, allowing you to create a flexible work environment that fosters creativity and fresh ideas.
### Responsibilities
- **Client Engagement:** Establish and nurture strong relationships with clients, ensuring their needs are promptly addressed. Provide first-class customer service to foster client loyalty and satisfaction.
- **Communication Management:** Respond to client inquiries via various channels including email, phone, and online chat. Document interactions accurately in our CRM system to track client requests and feedback.
- **Problem Resolution:** Address and resolve client issues efficiently and effectively. Use critical thinking to identify solutions and follow up to ensure client satisfaction.
- **Informational Support:** Assist clients in understanding our services, answering questions, and guiding them through our processes. Share product updates and promotions that may benefit the client.
- **Team Collaboration:** Work closely with other team members to ensure a cohesive approach to client management. Participate in team meetings and brainstorming sessions to share insights and strategies.
- **Feedback Loop:** Collect and report client feedback to management to help drive improvements in service offerings. Act as a voice for the client within the organization.
- **Documentation and Record Keeping:** Maintain accurate records of client interactions, transactions, and feedback. Ensure documentation is organized and easily accessible for audit and compliance purposes.
- **Continuous Learning:** Stay informed about Realogy's products, services, and industry trends. Engage in professional development opportunities to refine skills relevant to client relations.
### Requirements
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** Minimum of 2 years of experience in client relations, customer service, or a related field.
- **Personality Traits:**
- Hardworking and dedicated, committed to providing excellent service.
- Proactive and self-motivated with a strong work ethic.
- **Soft Skills:**
- Exceptional teamwork capabilities and a collaborative mindset.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and concisely.
- **Technical Skills:** Proficient in CRM systems and various communication tools. Comfortable with technology and able to adapt to new software and tools as needed.
- **Availability:** Flexible schedule with the ability to work part-time hours. Must be available for occasional team meetings and training sessions.
### Benefits
- **Paid Sick Leave:** Ensure you have time to recharge when needed.
- **Joining Bonus:** Receive a welcoming bonus upon joining our team.
- **Remote Work Flexibility:** Enjoy the convenience of working from home with a flexible schedule that accommodates your lifestyle.
### Working Environment
At Realogy Holdings, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute to a positive and progressive workplace.
### Deadline to Apply
Please submit your application by **October 7, 2024**.
### Equal Opportunity Statement
Realogy Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
