Remote Chat Support Officer

Job Title: Remote Chat Support Officer

Company: Voya Financial

Location: Canberra, Australian Capital Territory, AU

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 2

Personality Traits: Resourceful, Driven

Soft Skills: Analysis, Time Management

Benefits: Profit Sharing, Gym Membership, Visa Sponsorship

Working Environment: Embrace creativity in a culture that values fresh ideas and inventive solutions.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and is committed to ensuring a diverse and inclusive workplace for all employees. We welcome and encourage applicants from all backgrounds to apply for this position.

Responsibilities:1. Provide remote chat support to customers in a professional and timely manner.2. Resolve customer inquiries and issues through chat, ensuring a high level of customer satisfaction.3. Utilize resources and tools to provide efficient and accurate responses to customer queries.4. Collaborate with team members to improve processes and enhance customer experience.5. Keep accurate records of customer interactions and transactions.6. Stay updated on product knowledge and company policies to provide accurate information to customers.7. Identify opportunities for process improvement and recommend solutions.8. Maintain confidentiality of customer information and adhere to data protection regulations.9. Handle escalated customer issues with empathy and professionalism.10. Meet chat support performance metrics and goals set by the company.

Requirements:1. Minimum of 2 years of experience in customer service or chat support roles.2. Excellent communication skills, both written and verbal.3. Ability to multitask and prioritize tasks effectively.4. Strong analytical skills to identify patterns and trends in customer inquiries.5. Proficient in using chat support software and tools.6. Ability to work independently and as part of a team in a remote environment.7. Demonstrated resourcefulness and problem-solving skills.8. Time management skills to handle multiple chat conversations simultaneously.9. Proficiency in typing and data entry with accuracy.10. Bachelor's degree in business, communications, or a related field preferred.

If you meet the requirements and possess the necessary skills and experience, we encourage you to apply for the position of Remote Chat Support Officer at Voya Financial. Join our team and be a part of a dynamic and innovative company that values its employees and fosters a culture of creativity and inclusivity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.