**Job Title:** Remote Call Center Associate
**Company:** Lendlease Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description
Lendlease Group is seeking a motivated and resourceful Remote Call Center Associate to join our dynamic team in Canberra. This part-time position is ideal for individuals who are driven and willing to contribute to our commitment to providing exceptional service to our clients. As a remote member of our call center team, you will play a crucial role in ensuring customer satisfaction and supporting our business objectives.
### Key Responsibilities:
- **Customer Support:**
- Handle inbound and outbound calls from clients with professionalism and empathy, addressing inquiries and concerns.
- Provide accurate information on products and services, ensuring clarity and comprehensive understanding for clients.
- Manage and resolve customer complaints efficiently, striving for first-call resolution.
- **Data Management:**
- Utilize the company's CRM system to log all interactions and ensure accuracy in customer records.
- Maintain confidentiality of sensitive information while managing customer queries and issues.
- Prepare reports summarizing customer interactions and feedback for management review.
- **Collaboration and Teamwork:**
- Work closely with team members across various departments to coordinate customer communications and solutions.
- Participate in team meetings to share insights and improve customer service processes continually.
- Assist in training new team members to enhance the overall skill set of the call center team.
- **Creativity and Planning:**
- Contribute to marketing strategies and promotional campaigns through innovative customer engagement ideas.
- Help develop scripts and workflows for common inquiries to streamline processes and improve efficiency.
- Analyze customer interactions to identify areas for improvement in service delivery.
### Requirements:
- **Experience:**
- A minimum of 4 years in a customer service or call center environment, with demonstrated experience in handling customer inquiries and complaints.
- **Skills:**
- Proficient in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and capacity to think critically under pressure.
- **Personality Traits:**
- Resourceful: Ability to find quick and clever ways to overcome difficulties.
- Driven: A results-oriented mindset with a focus on achieving goals and exceeding customer expectations.
- **Soft Skills:**
- Exceptional planning skills to prioritize tasks effectively and manage time efficiently.
- Creativity in approaching customer interactions and developing engagement strategies.
### Benefits:
- Enjoy free food and beverages to keep you energized and motivated throughout the day.
- Take advantage of exclusive employee discounts to enhance your well-being.
- Experience remote work flexibility that promotes work-life balance and personal productivity.
### Working Environment:
At Lendlease Group, we provide opportunities for unlimited personal and professional growth. We believe in fostering an inclusive and encouraging workplace where team members can thrive, develop new skills, and take their careers to the next level.
### Application Process:
Interested candidates are encouraged to apply by submitting a resume and cover letter outlining their relevant experience and explaining how they meet the qualifications by **October 15, 2024**.
### Equal Opportunity Statement:
Lendlease Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us in making a difference and enhancing customer experiences at Lendlease Group. Your drive and resourcefulness are exactly what we need to continue delivering exceptional service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
