**Job Title:** Remote Account Support Officer
**Company:** Orora
**Location:** Brisbane, Queensland, AU (Remote)
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
**Company Overview:**
Orora is a leading packaging solutions provider with a commitment to sustainability and innovation. We pride ourselves on delivering high-quality, tailored solutions that meet the evolving needs of our clients. Based in Brisbane, we foster a collaborative and dynamic work environment that values employee contributions and promotes professional growth.
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**Job Summary:**
We are seeking a dedicated and detail-oriented Remote Account Support Officer to join our growing team. This role is ideal for someone with a passion for customer service and a drive to support client needs effectively. As an account support officer, you will be the first point of contact for our clients, ensuring they receive timely and accurate assistance with their account inquiries. Your primary goal will be to facilitate a seamless customer experience, contributing positively to our client relationships and business objectives.
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**Key Responsibilities:**
- **Client Support:** Serve as the primary contact for clients, addressing inquiries regarding their accounts, orders, and services through multiple communication channels (emails, phone calls, and chat).
- **Account Management:** Maintain accurate and detailed records of client interactions, account activities, and issues resolved, using our CRM software efficiently.
- **Issue Resolution:** Identify and troubleshoot various client-related issues, coordinating with the appropriate internal departments to provide effective solutions in a timely manner.
- **Data Entry:** Update and manage account information diligently to ensure accuracy and compliance with our data management protocols.
- **Collaboration:** Work effectively with sales, logistics, and finance teams to enhance service delivery and product knowledge, ensuring that client expectations are consistently met or exceeded.
- **Reporting:** Generate and analyze reports on client feedback, common issues, and service improvements to present to management, contributing to continuous enhancement of support processes.
- **Customer Feedback:** Gather and document client feedback to assist in refining service delivery and product offerings, promoting a customer-centric culture within the organization.
- **Documentation:** Develop and maintain user guides and FAQs to streamline user experience and assist team members in resolving common client issues independently.
- **Training and Development:** Participate in ongoing training sessions and workshops to stay current on product knowledge and service skills, ensuring high levels of service performance.
- **Performance Recognition:** Actively contribute to team goals and performance metrics, receiving feedback and support through recognized performance evaluations.
**Requirements:**
- **Education:** A minimum of an Associate Degree or equivalent experience in a relevant field; Bachelor's degree preferred.
- **Experience:** At least 2 years of experience in an account support, customer service, or administrative role, preferably within the packaging or manufacturing sector.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (preferably Salesforce or a similar platform); familiarity with project management tools is a plus.
- **Personality Traits:**
- **Passionate:** A genuine enthusiasm for client service and commitment to helping others succeed.
- **Driven:** A proactive attitude and results-oriented approach to responsibilities and challenges.
- **Soft Skills:**
- **Cooperation:** Exceptional ability to work collaboratively within a team, valuing diverse perspectives and building supportive relationships.
- **Adaptability:** A flexible mindset, capable of managing changing priorities and adjusting to new situations with ease.
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**Benefits:**
- Vision insurance
- Gym membership discount
- Paid sick leave
- Opportunities for professional development and skill advancement
- Performance-based recognition and rewards
**Working Environment:**
At Orora, we prioritize a supportive and empowering work environment where performance and merit are recognized and rewarded. We believe in continuous improvement and encourage our employees to share their insights and celebrate their successes.
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**Application Deadline:**
Please submit your application by October 19, 2024.
**Equal Opportunity Statement:**
Orora is an equal opportunity employer and is committed to creating an inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status. We encourage all qualified applicants to apply.
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We look forward to receiving your application and the possibility of you joining our team at Orora!
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
