Join our dynamic Customer Remediation Team as the Manager of Remediation and play a pivotal role in the timely and successful delivery of remediation programs across the BOQ Group. In this role, you will be the driving force behind engaging key stakeholders across multiple functions to effectively manage remediation activities.
Your day-to-day responsibilities will include coordinating tasks, managing directly owned remediation programs end-to-end, and providing support to business owners on remediation activities not directly managed by you. You will work closely with Subject Matter Experts (SMEs) to ensure seamless operations within the Customer Remediation Team.
This role will see you getting involved with executing on the BOQ Group Customer Remediation Framework, whilst also prioritising the timely delivery of remediation programs. You will be expected to provide regular stakeholder updates on progress delivery and follow a robust documentation process for audit purposes.
About you You are a roll-up-your-sleeves and get stuck into it kinda person, who loves a challenge and has no issue keeping up. You shine in a fast-paced environment and handle changing priorities and direction with ease and poise.
We are looking for a proactive and results-driven individual with a strong ability to engage and collaborate with stakeholders across various levels. You should possess excellent organisational skills, with a knack for coordinating complex tasks and driving them to completion. Your experience in remediation, coupled with a deep understanding of product quality and customer service, will be essential in this role. If you are someone who thrives in a fast-paced environment and is passionate about making a tangible impact on the business, we encourage you to apply.
Join us and be a part of a team that values customer obsession, inclusion, agility, and learning. Take the next step in your career with a role that challenges you and allows you to grow within the BOQ Group.
How to Apply To apply for this role at #boqgroup #grouptech, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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