Relief Customer Service Specialist
Beyond Bank – Branches
North of River 22.5 hours per week Be part of Beyond Bank a bank that is for and with you .
We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Job Description The Role
We currently have an exciting opportunity to join our growing North of River team. The Relief Customer Service Specialist is responsible for advocating Beyond Bank Australia's core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.
In the role you will: Possess a team player attitude and perform general branch duties as part of your role. Provide a local customer owned banking experience to new and existing customers. Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers. Contribute to a high achieving team environment with your commitment to success and strong work ethic. Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations. Desired Skills and Experience About you You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
Extensive customer service experience Experience in banking and/or lending is desirable. A passion for building lasting customer relationships and serving the local community. The ability to work cohesively as part of a collaborative team. Excellent problem solving and analytical skills. About the See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Why work for Beyond Bank? If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
And there's even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good.
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