Relationship Manager

Job DescriptionAs a Relationship Manager, you will play a pivotal role in managing and nurturing relationships with Aryza clients who utilize our Insolvency Software Solutions. Your responsibilities are integral to the success of Aryza's business in Australia, with a focus on customer retention, upselling, cross-selling, and ensuring high levels of customer satisfaction. This role is essential in driving long-term business growth and client success.

Your contributionIdentifying & leading upsell and cross-sell opportunities across a clearly defined universe of existing customer coverage namesRegular existing customer check-ins & account reviewsMonitoring client health & reducing churnAddressing client concerns & issuesPromoting Aryza product adoption & usageGathering feedback for product improvementsCollaborating with internal teams (support, product, sales, Exco)Assist with other Aryza stakeholders (product, sales, professional services & C level executives) with new client onboarding & implementation What makes you stand outProven track record of leading upsell & cross-sell opportunities across a clearly defined universe of coverage namesProven track record & experience of working with Australian Insolvency customers & relevant SME industry tenure/experienceStrong communication and interpersonal skillsProblem-solving abilitiesTechnical aptitude to understand our industry verticals & SaaS productsData analysis for tracking client metricsProject managementCustomer service orientationStrategic thinking for long-term client growth Have we sparked your interest? What we offerCompetitive salaryBirthday LeaveOpportunities for professional development and growthCollaborative and supportive work environment
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