Job Title: Rehabilitation Coordinator
Reports to: Head of Internal Operations
Location: Southport
Salary: £18,375 pro rata pa (FTE £24,500) + bonus structure + company pension
Hours: 30 hours per week
Main Purpose of the job:
The role of the Rehabilitation Coordinator is to support Unite Professionals Ltd (UPL) national team of Case Managers in the setting up of rehabilitation services and providing administrative support in order to provide quality case management. The Rehabilitation Coordinator is responsible for monitoring the rehabilitation assessment reports and update documentation that comes in and out of the office and ensuring that all updates, reports and emails are released to a high quality and professional standard. This entails the writing, editing and formatting of correspondence and obtaining costs and further information in relation to the rehabilitation services we offer our clients.
The role requires excellent organisation skills and an ability to prioritise a busy case load. It is essential that the Rehabilitation Coordinator is always in communication with their Case Managers and clinical team. This ensures that any necessary actions are clearly documented in correspondence and audited and recorded in our internal database. The Rehabilitation Coordinator must ensure that the bespoke database (Alpha) is updated accurately to reflect billing and audit information on each client.
Key Responsibilities:
Responsible for own Case Managers and associated work
Updating and formatting UPL reports and updates
Seeking costs for rehabilitation services
Ensuring UPL service levels are met in terms of quality and timescales
Managing the flow of written and electronic correspondence in and out of the office
Managing rehabilitation provider approvals, in terms of costs and raising purchase orders
Ensuring Alpha is kept up to date
Liaising with referring parties - solicitors, insurers
Referring and liaising with rehabilitation service providers
Updating Case Managers and other third parties, on approvals and referrals made
Sending supplier agreement forms to third party rehabilitation intervention suppliers via Signable and follow up completed returns
Corresponding with clients as applicable
Working with the Medical Records Team to ensure all relevant medical notes are on file for the Case Manager
Liaising with and updating the Finance Team as and when appropriate
Meet with Clinical Team regularly to update any progress with implementation of recommendations
Finance:
To support and assist the Case Manager with the ongoing financial direction of each client
To ensure payment request forms and purchase orders are raised appropriately for relevant services / invoices
To liaise with our Finance Team, on raising payment to ensure invoices are paid promptly
Telephony:
Use of Horizon VOIP telephone system
Answer all calls in a professional telephone manner as part of a hunt group within the Taunton and Southport team
To signpost and transfer the caller to the correct person / department
Other responsibilities:
Values: To uphold the values and behaviours of the organisation
Equality and Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity
Health, Safety and Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others
Confidentiality: To maintain privacy of all its staff and clients
Other duties from time to time to support the core business of Unite Professionals
Key Measure & Targets (KPI):
Achieve agreed monthly target
Internal and external service levels
Key relationships:
Operations and Clinical Team
Quality and Compliance Officer
Medical Records Team
Finance Team
Case Managers
Clients
Suppliers
Customer (solicitors and insurers)
Person Specification:
Essential:
Proactive and organised
Ability to work under pressure
Excellent telephone manner
Conscientious and client focused
To be able to use Microsoft 365 and Outlook
To be thorough and pay attention to detail
Highly self-motivated and ability to work independently as well as part of a team
Administration skills
The ability to use your initiative
To be flexible and open to change
Strong organisational skills
Willing to follow instructions and procedures
Able to work with all types of people
Excellent written and communication skills - face to face and over the phone
Job Type: Part-time
Pay: £18,375.00 per year
Expected hours: 30 per week
Benefits:
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Schedule:
Monday to Friday
Education:
GCSE or equivalent (preferred)
Experience:
Administrative: 2 years (required)
Work Location: In person
Reference ID: SP/RC30
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