Description The Multi-Domain Solutions Group at Leidos currently has an opening for a Regional Service Delivery Manager to support a client's requirements in a challenging, dynamic setting located in the Alice Springs Australia area.
The position requires an active TS/SCI with Polygraph security clearance.
Primary Responsibilities: Oversees the 24x7 Tier 2 staff support team that provides 24x7 operations and maintenance support to mission systems and day staff providing support to enterprise IT systems
Manages all aspects of the maintenance team to ensure appropriate assignment of work tasks, responsibilities, and authority level
Ensures maintenance policies and procedures are established and followed
Plans and de-conflicts staffing requirements
Develops and expands a highly skilled staff to improve core competencies
Practices and instills the use of Continuous Service Improvement
Mentors personnel and implements diversity of thought and diversification of personnel to build an organization capable of sustained growth
Interacts with customers to handle service inquiries and problems.
Examines customer problems and implements appropriate corrective action to initiate a repair, a return or service the product in the field
Completes weekly, monthly and quarterly reporting as required
Basic Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below
TS/SCI with Polygraph is required and ability to pass a medical and psychological exam as approved by the Customer
Requires a BA/BS degree and 5+ years of prior relevant experience, or a Masters degree with 3+ years of prior relevant experience, or equivalent work experience.
Generally has 4+ years of experience supervising or leading teams or projects.
Experience in a 24x7 operations environment
Ability to develop solutions to complex problems that require the regular use if ingenuity and innovation
Strong teamwork skills - the ability to interact productively with end users, contract partners, and customers in a diverse team setting
Experience leading a team with diverse skill sets
Experience in hardware maintenance
Experience in preparing customer and/or management level briefings
Strong interpersonal skills
Ability to work in a fast-paced, collaborative team environment
Excellent communication skills and people skills with both technical and non-technical people are essential to the success of this position
Preferred Qualifications: Candidates with these desired skills will be given preferential consideration:
Familiarity with site and customer mission
Familiarity with national systems missions and concepts
Continuous service improvement or process improvement experience
Original Posting Date:2024-11-11While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $101,400.00 - $183,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.