What To ExpectReporting to the General Sales Manager, the RSM is responsible for the sales results, delivery execution and team development within their designated market. The RSM will achieve high yield by leading, developing, and hiring effective local teams, ensuring operational standards are met on a consistent basis and leading strategic business planning within their market.
They will communicate effectively and be able to translate strategic themes into concrete action plans while providing clear and consistent feedback. Ultimately, the RSM is responsible and accountable for the operational success of their market, driving brand awareness, market share, profitability and customer experience.
The role requires a strong people leader with superior problem solving skills, self-motivation, and agility to prioritise and shift focus as needed.
What You'll DoLead, develop, coach and motivate high-performing teamsDirectly manage a team of people-leaders across field retail and delivery locationsReinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retentionSpend time on locations to provide coaching, and in-the-moment feedback to management and senior team leadersSet clear team targets and individual goals; hold teams accountable by driving performanceSource, recruit, hire, and onboard top talentCreate a culture of employee engagement and recognition of high performersDevelop and reinforce high operational standards by coaching through and reinforcing targetsMaintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teamsCreate a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery locationDemonstrate fluency and reinforce requirements in the local market's Sales and Registration requirements and processesSeek out opportunities to increase delivery yield through campaigns targeting our existing order backlog to increase conversion rateReview and implement opportunities to operate more efficiently, reduce costs, and improve employee productivityPartner with senior leadership to optimise sales and delivery processes that enhance the customer experienceUtilise reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changesKeep senior leadership informed through regular clear and concise updatesEnsure operational teams across the market are aligned with HQ directives, processes and system training programsDevelop and implement best practices for customer communication and education pre-delivery to increase team productivity and drive efficient, high-yielding sales and delivery operations.What You'll BringBachelor's Degree or equivalent or at least 5 years of experience leading large teams in a high-growth, service-focused industry with multi-site experienceDemonstrated ability to inspire, influence, and hold teams accountable to achieve a common goalAbility to prioritise, manage multiple projects, and adhere to business-critical deadlinesInnovative – unfazed by change, hungry to learn, resourcefulDriven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processesOpen-minded, collaborative and team-oriented attitude with the ability to think outside the box for solutions to complex challengesTrustworthy – Passionate dedication and ethical approach to management and operationsCollaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work withPassion for Tesla's mission to accelerate the world's transition to sustainable energyExcellent analytical, verbal and written communication, and sales skillsAbility to travel frequently and work evenings and weekends as needed #J-18808-Ljbffr