A large part of Black & White Cabs' 112-year legacy has been our strong working relationships with our customers. Our purpose is "To enable people to go about their daily activities with the utmost ease and satisfaction." We are seeking someone who can enable this purpose and continue the legacy with prior management experience and is ready to succeed in a new challenge. Experience in the transport or hospitality industry would be a plus but not essential.This role is responsible for all aspects of business for Black & White Cabs operations in Central Queensland (Rockhampton and Yeppoon) and accountable for the entire business performance. Managing a small team plus contractors & taxi operators, you will foster a safe and respectful workplace, ensuring your team upholds the company "DRIVA" values and has a relentless focus on customer satisfaction with a sustainable growth mindset.The role includes working with all sectors of business (government, private and not for profit) with particular focus on developing deep customer relationships. Your ability to develop business opportunities and engage & lead within the local community is an essential part of this role.What is Black & White Cabs looking for?An energised manager who knows what it takes to lead and provide exceptional customer service in a sales-driven environment. As the Central Queensland (CQ) Manager, you will be responsible for managing all aspects of operations for our Rockhampton-based business, with a strong focus on increasing bookings, driver recruitment and retention, service excellence, and compliance. You will foster a safe and respectful environment, ensuring you uphold the company "DRIVA" values.Overview of the role:Manage small fleet of taxis including driver rosters and vehicle maintenanceAchieve fleet size and sales targets for the regionFacilitate staff training and development to upskill your teamDrive, coach and deliver exceptional customer service standards for the regionExecute a plan for driver recruitment and retentionManage escalated customer complaints to ensure they are promptly dealt withEnsure regulatory and company compliance standards are metProactively manage the business in the region and make yourself the "go to" person for personalised public transport in CQ.Position requirements:Be an inspirational leader. Your team and fleet enjoy working with you and achieve extraordinary resultsBe results-driven and understand how to execute a sustainable growth strategyHave great communication, verbal and written skills, having the ability to effectively communicate with all stakeholders within the Black & White Cabs communityBe highly organised and perform well under pressureHave a sound financial acumen with experience in setting and meeting budgetsHave a current drivers licence and be flexible to work across multiple locationsBe able to work autonomously - you are self-driven and motivatedBenefits of working with us:Work with a strong, reputable brandCompetitive salary packageAbility to make this role your own, and implement new initiativesAccess to EAPFree parking on siteTo view a copy of the Position Description, please email ****** a confidential conversation, please contact Shaun Matthews at ****** & White Cabs is an Equal Opportunity Employer. We welcome all applications from a wide range of candidates, and selection for roles will be based on individual merit alone.
#J-18808-Ljbffr