Regional Customer Service Officer

Job Title: Customer Service AdvisorLocation: InvernessWorking Arrangement: Hybrid / Flexible WorkingBenefits: 25 days annual leave + 9 public holidaysOpportunities for career developmentSupportive and dynamic work environmentWe are working in partnership with a company committed to delivering high-quality end-to-end services to their customers. They provide exceptional customer support through comprehensive assessments and appropriate aftercare, ensuring every interaction is handled with care and professionalism.Key Responsibilities:Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory mannerDeliver high levels of customer service both face-to-face home visits and over the phoneTailor services to meet the unique needs of each customerWork towards set targets to ensure the highest standards of serviceLiaise with local third parties and key contacts to provide seamless supportWho We're Looking For:Proactive Individual: You take initiative and are driven to provide the best service possibleEmpathetic and Understanding: You are compassionate and skilled at working with vulnerable customersAttention to Detail: You ensure accuracy and thoroughness in all aspects of your workCustomer Service Excellence: You consistently deliver high levels of customer serviceA team player: enthusiastic and interested in helping peopleIf you feel you would be the right fit, apply today!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.#J-18808-Ljbffr