Regional Customer Operations Lead

Details of the offer

Administrative Band 3 Corporate Services - Remuneration Package - $141,070 – $170,631 Customer Strategy & Regulation - Customer Service Alice Springs Ongoing vacancy Providing strategic and people leadership to a multi-disciplined team to ensure the management and optimisation of operations of Power and Waters IES Retail team; ensuring the delivery of exceptional customer service to the 72 remote communities and 79 outstations managed by Power and Waters' not-for-profit subsidiary Indigenous Essential Services Pty Ltd. Provide effective leadership and management to the Alice Springs Customer Experience & Operations Team.
We are seeking a Regional Customer Operations Lead who is passionate about delivering exceptional service to remote communities. This leadership role is ideal for someone who thrives in guiding a dynamic team, driving performance, and creating strategies to enhance customer experiences for over 70 remote communities.
In this role, you'll provide strategic direction to the Alice Springs Customer Experience & Operations team, ensuring high-quality service delivery and operational efficiency. You'll empower your team through coaching and continuous improvement, while making a real impact by driving business strategy and optimising customer service processes.
To excel in this role, you will have a strong background in leadership and customer service, exceptional communication skills, and a keen ability to translate data into actionable strategies. If you are passionate about fostering teamwork and making a meaningful difference in remote communities, apply now!
PWC values diversity in the workplace. Therefore, under an approved Special Measures Plan, Aboriginal and Torres Strait Islander (Aboriginal) applicants will be given priority selection, provided they meet all essential selection criteria and are suitable at the level commensurate with the position.
For further information about this vacancy please contact:
Michelle Flynn on 08 8985 8529.
Applications should consist of a one-page summary sheet, resume / CV and copies of relevant qualifications.
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Nominal Salary: To be agreed

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