Job ID: 2827633 | Amazon Support Services PtyLtd
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called delivery partners – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
As the Regional Compliance Leader for the Asia-Pacific (APAC) region for Amazon Flex, you will be responsible for partnering with business, legal, public policy teams in the region to drive global policy, compliance, and change management initiatives. You will be responsible for building strong relationships with multiple stakeholders and influencing local and global strategies. In addition, you will assess compliance and risks issues, identify and execute on opportunities to mitigate risk through policy updates, review and manage program changes, and own regular reporting to key stakeholders. The successful candidate will propose innovative approaches and strategies throughout the business life-cycle, while also being able to monitor and improve existing compliance frameworks across regions.
Key job responsibilitiesDeveloping a deep understanding of the business and internal programs, processes, and systems and identifying opportunities to improve the programPartnering with stakeholders to identify regulatory, compliance, or other risks and to improve policiesReporting current state and status updates to senior leaders on a regular cadenceConsulting on potential challenges/obstacles for expansionsThinking Big - and injecting new, innovative ways of thinking into the programBASIC QUALIFICATIONSBachelor's degree5+ years of experience in program or project management3+ years of experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONSExperience with Independent Contractor business models, package delivery, and/or compliance processes, risk reduction or business policy management in operationsLaw degree or experience with compliance in technology, infrastructure, or transportation industriesExcellent written and verbal communication skills and the ability to cater these communications to different audiencesHigh attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneouslyProven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environmentAcknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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