Regional Area Manager - North / Northwest NSWFull-timePurpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.Forget what you thought you knew about the NRMA. Come take a closer look, and you'll realise that being a part of our team is about more than just a job - together, we'll go further and make a difference.The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week.The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce.Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience.This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market.A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.What You'll BringExperience delivering outcomes aligned with the Company Values and Culture PlaybookDeveloped written and verbal communication skillsHigh degree of organization and time managementPrevious leadership experience of a large field workforceAbility to monitor and drive performance improvements and achieve operation targetsPragmatic approach to delivering real world solutionsResilient ability to effectively lead through a transformational landscapeExtensive management experience within a customer service environmentCombined business and commercial acumen with developed financial skillsExceptional data analytical skills drive strategic planning / thinkingStrong negotiation and conflict resolution experienceExcellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision makingA high level communication skills with the ability to deliver messages to both executive and frontline levels confidentlyWhat's in it for you?At the NRMA we aren't just about discounts (although you do get these). We know everyone leads unique lives, and it's about those things that add up to make life both at work and outside of work just right for you.Progressive flexibility, leave and well-being benefits to balance all of life's prioritiesTravel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on all NRMA insurance products including car, home & travelAt the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.If this sounds like what you have been looking for and you're ready to really make a difference, we are waiting to hear from you!
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