Refunds Officer Apply now
Job no: 522105
Brand: Finance, Procurement, Legal, Privacy
Work type: Full time
Location: Queensland
Categories: Finance & Strategy
As our newest Refunds Officer, you will play a crucial role in our customers' experience; in the event customers cannot travel, we provide a refund or credit in a timely manner to ensure they remain Flight Centre customers for life.
Primary Accountabilities & Objectives
Ensure funds have been received from the supplier
Manage exceptions and errors for rejected refunds
Upload refund payments to centralized payment platforms
Review, approve, and process customer refunds and credits
Review and audit refunds owed to customers to ensure accuracy and validity
Communicate with consultants, respond to queries and assist with troubleshooting
Maintain and update system information
Attend and contribute to team meetings
Provide support and guidance to other team members
Ad-hoc projects as required
Skills & Capabilities
High level of ownership
High degree of professionalism
Prioritize and manage multiple responsibilities
Excellent communication and customer service skills
Basic computer knowledge (Windows, MS Word, MS Excel)
High School Diploma or equivalent, Bachelor's degree preferred
Previous experience working in a similar role or role requiring structured process flows and financial management
Benefits on offer
Salary on offer - Up to $58,500.00 Plus Super (based on experience)
Access to ongoing training - Individualized Learning & Development pathway options
Exclusive retail discounts - accessible via our employee-only portal with 350+ of Australia's leading retailers
Travel discounts including family and friends, health and wellness discounts, financial planning advice, and more
Flexibility - Monday to Friday week, business hours – Have your weekends to yourself, (60/40 WFH/Office)
Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within
Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
Monthly awards nights, social team building events, and opportunity to attend a global conference (Lisbon 2024!)
Our spirit of egalitarianism, irreverence, and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That's the FCTG Way
Applications are now OPEN; this exciting role will be based in our South Brisbane HQ.
Ready to join a dynamic and exciting company? As our newest Refunds Officer, you will be responsible for auditing the validity and accuracy of refunds, communicating with key stakeholders, ensuring timely processing of refunds to customers across multiple forms of payment, and working cohesively with the team. Sound like the right fit for you? Apply now!
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