Referrer Support Specialist

What's the role?As a Customer Support Specialist, you will be on the frontline chatting to our customers all things Plenti. You'll be helping to maintain the relationship of our business partners by taking inbound calls, replying to our customers' email enquiries and finding the best solution to their problem.You will also:Display a high degree of empathy and professionalism while assisting our customers.Become an expert in all things Plenti and use this information to enhance their customer experience.Liaise and service the relationship of our internal sales staff and external business partnersEnsure compliance with any regulatory requirements and Plenti best practice guidelines.Be a collegiate member of the team, helping out where possible and supporting your team mates.You are:A recent graduate looking for opportunities for growth and development in financial servicesEnthusiastic and like working with people in a team environmentCapable of multi-tasking and confident in solving problemsExceptional communication skillsAble to work independently and have a high attention to detailThis would be a great role for a smart, customer-focused person who has hundreds of responses to 'tell me about a time when you went above and beyond for a customer' - and who relishes in telling every story.There's no weekend or late-night hours, just 9 am – 5:30 pm Monday to Friday so you can balance work and life. We also offer flexible working so once you pass probation you can work 3 days in the office and 2 at home.
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