Referral Coordinator - Maternity Leave Cover - VRHFull-timeThe Veterinary Referral Hospital (VRH), located in Dandenong, Victoria, is a state-of-the-art, purpose-built facility offering 24/7 emergency and critical care services.
We have dedicated departments in Emergency & Critical Care, Surgery, Medicine, Neurology, Anaesthesia, and Diagnostic Imaging.Our mission is to save pets' lives by providing the highest standard of care, delivered with professionalism and compassion.
At VRH, we focus on collaboration between our specialist teams and referring veterinarians to achieve the best possible outcomes for our patients.We are looking for a Referral Coordinator to play a key role in developing and nurturing strong relationships with our referring veterinarians and key stakeholders for a 12-month maternity leave contract.This position will serve as the primary point of contact between referring veterinarians and our specialist departments, ensuring seamless and efficient service for both our clients and referral partners.
The ideal candidate will be dedicated to delivering high-quality, personalised service, ensuring that our referring vets receive an exceptional experience reflective of our commitment to excellence.Key Responsibilities:Act as the main point of contact for referring veterinarians during business hoursBuild and maintain strong relationships with referring vets and key stakeholders, including regular offsite visitsManage specialty department referral bookings and enquiriesOversee the scheduling of specialty appointments, working closely with the VRH Client Services TeamEfficiently manage the debt collection process while fostering positive client relationshipsProfessionally handle and resolve client concerns, ensuring a positive experienceCreate and distribute the bi-monthly VRH VIP Newsletter to referring veterinariansOversee the ordering and delivery of VRH merchandise to referring veterinarians as neededAbout You:You are passionate about the veterinary industry and eager to contribute to the success and growth of the businessYou are a client-focused professional, committed to providing exceptional service and care to both clients and patientsYou have at least 3 years of experience in the veterinary industry, with experience in a specialty and/or emergency hospital considered highly desirableYou have a solid understanding of referral relationships and the referral process between hospitalsYou are capable of working independently while fostering strong collaboration with both internal and external stakeholdersYou possess excellent communication and organisational skills, maintaining a high level of professionalismYour strong emotional intelligence allows you to effectively understand and address the needs of clients and colleagues, creating a supportive and compassionate environmentIf you are passionate about veterinary care and eager to join a dedicated team at VRH, we encourage you to apply!
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