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Customer Service/Administrative Specialist Do you have a passion to work for the biggest event provider? Do you have strong administration and customer service skills? About our Team RX builds businesses with data and digital products for magical experiences at global events. The company fosters an inclusive work environment that promotes growth, thriving, and social impact. RX is a branch of RELX, a worldwide supplier of information-based analytics for businesses.
About the Role An exciting opportunity has arisen to join us as an Event Coordinator / Event Production Executive at RX (Reed Exhibitions) within our passionate Event Production and Operations team, reporting into our Senior Event Producer.
This is a 12-month contract role to be based from our head office in Chatswood, Sydney with a combination of work from home to suit your work-life balance!
This role encounters a high volume of customer care; it is fast-paced with many deadlines and multiple tasks happening at the same time. Someone who thrives under pressure but also has the capability to work calmly and professionally would be successful in this role and in this industry. We are also open to someone who does not have an events background but has strong customer service, administrative, and organizational skills!
Responsibilities Managing event schedules, critical paths, and run sheetsCreating and managing overall exhibitor manualsProviding customer service and communication with exhibitors, visitors, speakers, and internal functional teamsOrganizing associated functions including feature areas, briefings, social events, seminars, and meetingsProviding onsite and pre-show support in various rolesRegularly updating and keeping the Master Spreadsheet up to dateAssisting in other administrative tasks as requiredEvent guide and other show collateral productionRequirements Possess substantial administration and customer support expertise, along with a solid understanding of business principlesEvent background is nice to have. Other related experiences/industries include Customer Service, administration/receptionist, and HospitalityHave a can-do attitude with a flexible and adaptive approach to any situationMaintain high attention to detail and work efficiently within tight deadlines while staying organizedPossess well-developed oral and written communication skillsCustomer Service experience is a must, with the ability to deal with challenging or demanding customersWork in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical AssistanceLife assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resourcesAbout the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
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