EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney CBD, Parramatta, or Tweed Heads , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. This role will provide high quality support and intervention to workers and employers who have lodged psychological injury claims caused by alleged bullying and harassment. This role will work closely with the case manager for the first 14 weeks of the claim; supporting the worker with mediation between with their employer and access suitable treatment to facilitate sustainable return to work outcomes. This will be a full time, contract ending December 2025 position based in the Sydney CBD, Parramatta, or Tweed Heads, with flexibility to work from home. YOUR RESPONSIBILITIES Proactively resolve workplace conflict related to psychological claims caused by alleged bullying and harassment through mediation and effective communication with workers and employers Facilitate early access to treatment and other required service providers promote faster recovery, resolution of workplace conflict and return to work Develop and action early intervention plans focused on achieving key objectives on the claim including timely and sustainable return to work Collaborate effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management ABOUT YOU Experience or qualifications in mediation, facilitated workplace discussions or conflict resolution Ability to identify and resolve problems by taking action consistent with using information and evidence gathered from different sources Strong interpersonal and communication skills across a range of communication mediums Ability to build productive relationships and meet stakeholder needs WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: • A vibrant, collaborative innovative team culture • Flexibility with opportunity to WFH when you are fully trained in your role. • A corporate wellbeing program with discounted health insurance and gym membership • Access to discounts at over 350 retailers through our Rewards Hub program • Entitlement to an annual tenure and performance-based recognition reward • Comprehensive learning and development support • Companywide events to celebrate success. • Quarterly Reward and Recognition Awards • Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
