Multiple exciting opportunities to join SA's iconic RAA InsuranceFull-time permanent position based in Mile End with Hybrid WFH option after probationJoin a high performing team with an inclusive and supportive cultureReporting to the Team Leader Recoveries, you will be responsible for performing recovery tasks to support successful recovery outcomes, managing and actioning correspondence, and processing payments and receipts.As a skilled and savvy customer service professional you will also negotiate settlements and payment arrangements to achieve the best possible outcomes for RAA and its members.You will have a fantastic opportunity to utilise your extensive claims knowledge, and experience, to maximise recovery outcomes through effective negotiation and thorough investigation. In addition, you will:Receive and action phone calls and emails, and escalate any that are outside of your skills or knowledge to Technical Claims Lead and/or Team Leader as requiredDetermine/calculate the member's loss and send demands to at fault partyRaise and accept payments required to progress recovery activityAchieve performance targets including financial outcomes and workload performanceAbout youYou are a confident and enthusiastic self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.For this role, we're also looking for:Experience as a high performing General Insurance Claims OfficerProven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-makingSound mathematical, reasoning and negotiation skillsSound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, AFCA Dispute Resolution Process and required legislative requirements arising from relevant ActsANZIIF Insurance qualifications (desirable)About usAs one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more . We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.BenefitsWe love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:Free RAA premium road serviceAccess to our Member Benefits programGenerous discounts on all RAA productsFlexible work arrangements12 weeks paid parental leaveOngoing Training & Development opportunities and a Study Support ProgramWellbeing facilities and Corporate Health Insurance PlanOn-site Cafe with BaristaTo Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: Friday 3 rd May 2024You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.#J-18808-Ljbffr
