Apply now Job no: 493139
Work type: Full-time
Location: Melbourne CBD
Categories: Business Development & Marketing
Recoveriescorp has been recently acquired by Allegro Funds.
The organisation is about to enter a growth phase that will see us target new markets in the BPO/Contact Centre space.
Working as a Client Partnership Lead, you will be responsible for building strong relationships with key clients that focus on retention and growth.
You will develop a deep understanding of the client's business to gain insight into their unique needs and desires for future performance.
You will identify areas to strengthen the relationship through increased service offerings and provide solutions that allow both the client and Recoveriescorp to achieve better results.
In this role, you will:
Build and nurture strong client relationships that focus on long-term retention Develop solutions-focused strategies to strengthen and grow client portfolios Work closely with operational contact centre leaders to understand portfolio performance Identify upselling and cross-selling opportunities that add value to the portfolio Provide clients access to engaging and educational industry insight sessions What you'll bring:
Experience in a similar client relationship or operational leadership role Knowledge and understanding of the Contact Centre/BPO space What's in it for you:
Working at Recoveriescorp, you will have access to a flexible hybrid work environment, access to industry events, and the opportunity to drive the growth of the organisation.
To ensure your continued development, you will have a performance development plan and access to learning & development programs.
You will also have access to an allowance to update your home office, a half day on the last Friday of each month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance, health and wellness initiatives, an annual unplugged day to support your wellbeing, and a cultural holiday swap to celebrate the days that mean the most to you.
"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."
About Recoveriescorp:
Recoveriescorp has been operating in the contact centre space for over 30 years.
Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences, and we're pleased to see our people live this mission every day!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That's why we are committed to ensuring everyone is treated fairly, with respect, and provided with inclusive and equal employment opportunities.
We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples, people from culturally diverse backgrounds, people with disabilities, and all members of the LGBTQIA+ community.
Advertised: 29 Oct 2024 AUS Eastern Daylight Time
Applications close:
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