Competitive salary + generous incentive schemeAs a key member of the Recoveries leadership team, you will play an important role in developing and strengthening our exceptional, market-leading claims offering. Your role will focus on providing strong leadership and strategic direction to a team of Recovery Consultants to ensure the efficient management of NTI's recoveries portfolio through effective recovery activities. Reporting to the National Recoveries Manager, you will manage a team who are based across Australia.Your responsibilities will include:Leading, coaching and motivating a team of recoveries professionals to effectively manage diverse recovery portfolios in a proactive and cost-effective manner that achieves and exceeds targets.Create an environment of quality decision-making, accountability and continuous improvement, whilst ensuring that all compliance, legal and regulatory obligations are met.Develop and maintain communication and relationships with other functional areas of the business to implement strategic initiatives in collaboration with the leadership team.Provide technical coaching, guidance and support to the team, act as an escalation point on complaints, and make recommendations to management in relation to recovery claim matters.Review the effectiveness of the recovery controls and systems regularly, proactively identify and make recommendations of appropriate improvements.Recognise individual achievements and celebrate team wins.What we'll love about you:You will be a successful leader who is naturally analytically minded and able to apply strong problem-solving skills. With an in-depth knowledge of general insurance, you will be a skilled negotiator, exceptional communicator, and someone who doesn't shy away from difficult conversations. You are resilient, assertive, driven, innovative, and have a passion for working hands-on with your team to see them succeed. In addition, you will have:Approximately 5 years experience in a similar role.At least 3 years' experience in people management and leading claims teams.A tertiary qualification and/or ANZIIF qualification (highly regarded).What to expect when you're a part of the NTI family:At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People and as such, we offer:A real and tangible commitment to your development and ongoing study.Competitive annual incentive program of up to 15%.Up to 50% discount on a large range of personal insurance products.Access to discounts on over 350 retailers across Australia.The ability to apply for flexible working arrangements.Ready to apply? We can't wait to read your application!You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all really great ways for us to get to know you better, and for you to get to know us.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
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