Recoveries Officer - Insurance

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Job no:
493088
Work type:
Full-time
Location:
Melbourne CBD
Categories:
Collections
Working as a Recoveries Officer in our Insurance team, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.
In this role, you will:
Manage inbound & outbound customer calls
Investigate, identify and establish customers financial situation
Liase with relevant parties
Provide tailored payment solutions
Action interaction file notes for every call
Adhere to compliance frameworks
You will need:
Experience in a contact centre environment - Collections or Insurance (essential)
A positive, solutions-focused attitude
Enthusiasm for learning new things
A high level of autonomy and initiative
Keen attention to detail
What's in it for you:
This is a hybrid role, 2 days per fortnight in-office
If you have Collections or Insurance experience in a contact centre environment we can provide training on more complex tasks
Work as part of a growing organisation with advancement opportunities
To ensure your development you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we're pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
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