Job SummaryThe purpose of the Workplace Ambassador position is to provide a welcoming, professional, and efficient arrival experience for visitors and employees to Tabcorp offices. The Workplace Ambassador plays a traditional concierge role during peak periods ensuring that visitors and employees feel warmly welcomed into the space, well supported, safe, and taken care of. At other times, workplace ambassadors will leave reception to take a more proactive, visible approach to elevating the workplace experience through floor sweeps, vendor management, workplace activations and deepening client relationships.
Job ResponsibilitiesHours of operation: 08:30 - 17:00 hours, Monday to Friday.On public holidays the buildings will be closed.Maintain a high level of service, to the required JLL high standards.Recognise and develop strong relationships with key employees and clients.Manage all visitor arrivals, providing access passes (via the established Tabcorp - Technology platform) in line with access procedures, and making necessary calls to hosts when required.Pre-register and prepare visitor pass for VIP or group arrivals as required via the established Tabcorp technology platform.Assist visitors with wayfinding.Manage issued access cards including retrieval and preparation for re-use.Direct couriers to follow the correct delivery procedures if necessary.Answer and action phone enquiries.Monitor and action any emails received.Conduct regular experience sweeps of the workplace, resetting spaces, connecting with employees and proactively logging work orders.Run daily huddles with the FM team to ensure alignment in the provision of seamless experiences for guests and employees.Floor walks and re-stock breakfast bar where required and set up Thursday night drinks.Ensuring Exceptional ServiceIntuitive service delivery, anticipating needs or concerns exceeding Client expectations.Builds meaningful lasting relationships with Client employees and guests.Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to Client's operations occur.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.Assistance and flexibility with Client events as needed to ensure flawless delivery.Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts.Provide administrative and operational excellence for soft services.Perform additional job duties, as requested.Skills and ExperienceDiploma degree or above.1-2 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.Exceptional customer service skills and professionalism with a passion for hospitality.Ability to manage multiple priorities and deliver results in a fast-paced environment.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Ability to work independently - strong prioritization and time management skills.Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable.Excellent verbal and written communication skills with the ability to communicate professionally.Excellent organizational skills and process management.
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