About the Company (GAVAL) GAVAL is a NDIS-registered provider in South Australia that offers vital care to people with disabilities in the community.
Our vision is to become one of the best leading providers of community nursing and disability support services in Australia, known for our reliable, exceptional care, and commitment to improving our clients' quality of life.
Our aim is to provide exceptional home care services with a smile, while offering personalized and empathetic care that helps clients preserve their independence at home. We strive to exceed our expectations by delivering high-quality services that promote health, happiness, and well-being. Through ongoing education and training, we aim to maintain a team of skilled professionals dedicated to making meaningful differences in the lives of those we serve.
If our vision and mission inspire you as well, please click on apply. You might be on our team sooner than you can imagine.
About the vacancy: Receptionist/Office Assistant We are looking for a receptionist or Office Assistant with demonstrated experience in reception or customer service, or previous experience in office administration.
Main Duties / Responsibilities: Receptionist Respond to public enquiries by managing incoming and outgoing telephone callsReceive, welcome, and safely manage the entry and exit of client families, contractors and visitorsMaintain the reception and office areas by ensuring the environment is clutter-free, clean and poses no risk of trips and falls.Capture data into various organization systemsPerform administrative varied tasks such as binding, laminating, scanning etc.Complete opening and closing procedures for the reception areas Procurement Provide oversight of the centre including centre supplies such as kitchen and activities supplies Training Room Support Manage staff training schedule and waiting list (communicating with employees and providing updates on available trainings)Possess above average computer literacy to help employees login into computers and access online training modulesRefer incoming calls to the relevant personAct on all enquiries promptly and efficiently. Meeting and Training Rooms Assist in preparing and setting up conference/training/meeting rooms for NDIS participants group events.Schedule appointments with various centre stakeholdersCoordinate catering for meetings and events Communication Be professional and polite in all communicationsWrite and speak clearly and respectfully Qualifications / Requirements: Formal qualification in Business/Office Administration is desirable, but not essential.Current Worker Screening checkDriver's licenseWillingness to maintain confidentialityAbility to provide feedback to management on any issue or concernPolice clearance Experience: 1 to 4 years of previous experience working as a receptionist or in a client-facing administration role is highly desirableExperience working with communication systemsExperience working with various cultures and abilities (preferred)Knowledge of continuous quality improvement principlesDemonstrated understanding of strategies to deal with difficult customers or clients.Willingness to learn about NDIS and NDIS practice standards Skills: Strong customer service skills and the ability to remain calm.Proactive, enthusiastic and able to multi-task.Professional phone manner.A self-starter with the ability to work independently.Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.Ability to work as part of a team and maintain good working relationships.Ability to speak English fluently.Ability to work with different cultures, genders, ages and ability levelsAbility to build rapport and trust with clients.Ability to complete required documentationStrong time management and prioritization ability.Reliable and punctual with dedicated professionalism to job and duties.Exhibit initiative, responsibility, and flexibility.Proficiency with Office 365
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