About the business Team Rehab Solutions is a business which strives to create the ideal environment for individuals to strive to achieve their best. Over the past 30+ years, Sports and Spinal Physiotherapy has evolved into one of the leading Physiotherapy groups in South East QLD.
Our employee focus lies in quality training, personal development and in creating a culture where our team loves what they do and who they do it for.
We have fostered this same blueprint for success for Team Rehab Solutions. Team Rehab Solutions is our fastest growing and evolving team made of talented, motivated, allied health professionals.
We pride ourselves on our ability to create, maintain and grow a work environment for our team which enables them to strive to their best and challenge industry norms.
We are dedicated to supporting our staff as they develop niche areas of practice and clinical skills that align with their passions.
Our career pathways are second to none, with your current and future goals in the forefront of our minds. With the everchanging growth and success of our mobile Team Rehab Solutions business – we are looking for individuals who are excited about change, growth, and who want to make an impact in the community. Our values are simple: Respect all, Be memorable, Collaborate and grow, Innovate for the future, AND show the love!
If these values resonate with you, and you are passionate about your work, come join us! About the role Our Receptionist role will provide you with a unique opportunity to coordinate complex mobile allied health services, scheduling and managing clinician's diaries and patient's bookings.
This is a full-time or part-time role (minimum 30 hours per week) with the potential of future advancement for the right candidate.Key responsibilities include: Managing the complex community care scheduling appointments of allied health services across the business; Attending to incoming phone calls from patients, key referrers and staff members in a timely and professional manner; Communicating with case managers, referrers, patients and clinicians on a daily basis; Ensuring all communication with clients and patients is effective and managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust, and confidence; Providing administrative support including fielding calls, printing, filing, scanning, photocopying, uploading documents, client compliance, employee compliance, general cleaning, etc; Assisting the TRS admin management team to ensure the smooth operation of the office; Ensuring all documentation is accurately and comprehensively completed in Team Rehab Solutions databases and software programs in accordance with organisation policies and procedures and legislative frameworks; Ensuring the highest quality service and support is consistently delivered.
We are looking for someone who: Wants to work in a dynamic environment where we constantly strive to do things better; Has a great phone manner, with a natural ability to show empathy and kindness to all; Loves working in a growing, progressive and fast paced environment, Has the highest level of customer care & service skills; Uses initiative to learn and grow as an administrator, professional and person; Loves to work as part of a team, and loves the buzz of getting great results together; Has high attention to detail; Holds intermediate computer skills in MS Office.
Skills and experience Exceptional organisational skills Outstanding communication skills A strong work ethic Excellent emotional intelligence Love working as part of a dynamic team Possess scheduling and rostering experience (preferably in the Community Care/Aged Care industry) Flexibility to be rostered to work shifts between 7am and 5pm Monday to Friday Benefits and perks Working with a growing business Career development opportunities through training and seminars Pet Leave Policy because pets are family Staff discount to access our entire range of services Attractive remuneration based on experience with annual performance reviews Employer-funded parental leave policy Team social events If this sounds like you, please apply now by submitting a cover letter and resume.