Client Reception and Interaction: About SoulBright: At SoulBright Skin Institute, we believe that beauty starts from within, and our treatments reflect this philosophy.
We offer a wide range of advanced skin care services in a luxurious and welcoming environment.
We are looking for a warm, professional, and organized Receptionist to be the face of our institute, providing outstanding customer service to all clients from the moment they walk in.
Key Responsibilities: Greet clients warmly and ensure they feel welcomed upon arrival. Manage check-in and check-out procedures, ensuring smooth and efficient service. Address client inquiries in person, via phone, and through email, providing information on treatments, promotions, and appointments. Schedule and confirm appointments, ensuring accurate booking and timely reminders. Manage the daily appointment calendar, ensuring that all bookings are organized and aligned with treatment schedules. Handle last-minute appointment changes or cancellations professionally and with minimal disruption to the schedule. Maintain accurate records of client information and services in our system. Process payments, issue receipts, and manage invoicing as needed. Assist with inventory tracking by reporting low-stock items and ensuring front desk materials are well-organized. Foster a positive and lasting relationship with clients, remembering their preferences and previous treatments to offer a personalized experience. Inform clients about ongoing promotions, new treatments, and loyalty programs to encourage repeat bookings and client retention. Communicate effectively with the team to ensure all necessary preparations are made for upcoming appointments. Coordinate with the marketing team to stay updated on promotions, events, and new services to inform clients and encourage bookings. Ensure the reception area is clean, organized, and well-presented at all times, reflecting the professional image of the institute. Assist in the overall upkeep of the client lounge, ensuring that magazines, refreshments, and promotional materials are available. Handle customer concerns with care, ensuring that issues are escalated to the appropriate team member when necessary. Gather and document feedback from clients to help the team continually improve the client experience. Qualifications: Previous experience in a customer service or receptionist role, preferably in the beauty or wellness industry. Exceptional communication and interpersonal skills. Ability to manage multiple tasks efficiently in a fast-paced environment. Strong organizational skills with attention to detail. Proficiency in using appointment booking software and basic office tools. A friendly, professional demeanor with a passion for delivering outstanding customer service. Why Join SoulBright? Be a part of a dynamic team in a luxurious and innovative skin care environment. Opportunity to grow within the company and learn about advanced skin care treatments. Competitive salary and benefits. A welcoming and supportive work atmosphere. To Apply:
Please send your resume and cover letter to ******
We look forward to meeting you!
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