Job details Here's how the job details align with yourprofile . Pay Job type Part-time
Casual
Shift and schedule Day shift
Monday to Friday
Location Pulled from the full job description
Work from home Full job description As a Receptionist for Virtual Office Solutions (VOS), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 50 + Client lines to be answered, bookings made and rescheduled plus any administration they or we require to keep our business running smoothly.
JOB TYPE: Part time and Casual Positions available
Job Hours:
Part Time: Monday, Tuesday and Friday 9am - 5pm
Casual: Availability Monday to Friday 8am - 5pm (Rosters a week in advance for a minimum of 3 hours per week)
LOCATION: A mix of working from home and in our Sunshine Coast Office at times (Local Sunshine Coast or North Brisbane applicants only need apply)
REPORTS TO: Head of Operations and Director of VOS.
MAIN DUTIES/RESPONSIBILITIES: Taking inbound and outbound calls and call transfers for 60+ clients Handling queries and complaints via phone, email and general correspondence Handling bookings and reschedules via phone, email and general correspondence Taking and ensuring messages are passed to the appropriate staff member on a timely basis Ensuring inbox for VOS and our clients are managed daily with timely responses Using 10+ different online booking systems Being first point of contact for our clients and their own clients Liaising directly with our clients to assist in any administration + reception support that may require Completing daily handovers Supporting clients and team with Administration as required SKILLS & EXPERIENCE Experience: Experience in a reception / customer service role is a must (minimum 1 year) Allied Health Background is an advantage but not essential Personal Skills: Organisational Skills Exceptional multitasker Excellent verbal and written communication skills Able to meet deadlines Able to follow procedures and direction Able to take on constructive criticism and learn from mistakes Inviting and pleasant phone voice Technical Skills: Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook) Knowledge and understanding of Google Suite and all associated products Intermediate IT skills, able to troubleshoot basic technical issues that may arise Ability to use many software products at the one time Experience in using online booking systems Job Requirements: Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as needed Fast speed Internet - (we will require you to do an internet speed test) Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed Headset 2nd Monitor Quiet home office with no background noise Ability to travel and work from our Sunshine Coast office as required PERFORMANCE GOALS: Complete administration tasks on time Deal with clients, suppliers and other team members professionally at all times All calls are answered within set KPI times All time is logged in time tracking software and 90% of rostered time is tracked A real team player Able to complete a thorough handover to the next shift team Ability to work across many online booking systems Able to follow direction from Head of Operations and VOS Director Keeping a calm and harmonious team environment #J-18808-Ljbffr
