Job details Here's how the job details align with yourprofile . PayJob type Part-time Casual Shift and schedule Day shift Monday to Friday Location Pulled from the full job description Work from home Full job descriptionAs a Receptionist for Virtual Office Solutions (VOS), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 50 + Client lines to be answered, bookings made and rescheduled plus any administration they or we require to keep our business running smoothly.JOB TYPE: Part time and Casual Positions availableJob Hours:Part Time: Monday, Tuesday and Friday 9am - 5pmCasual: Availability Monday to Friday 8am - 5pm (Rosters a week in advance for a minimum of 3 hours per week)LOCATION: A mix of working from home and in our Sunshine Coast Office at times (Local Sunshine Coast or North Brisbane applicants only need apply)REPORTS TO: Head of Operations and Director of VOS.MAIN DUTIES/RESPONSIBILITIES:Taking inbound and outbound calls and call transfers for 60+ clientsHandling queries and complaints via phone, email and general correspondenceHandling bookings and reschedules via phone, email and general correspondenceTaking and ensuring messages are passed to the appropriate staff member on a timely basisEnsuring inbox for VOS and our clients are managed daily with timely responsesUsing 10+ different online booking systemsBeing first point of contact for our clients and their own clientsLiaising directly with our clients to assist in any administration + reception support that may requireCompleting daily handoversSupporting clients and team with Administration as requiredSKILLS & EXPERIENCEExperience:Experience in a reception / customer service role is a must (minimum 1 year)Allied Health Background is an advantage but not essentialPersonal Skills:Organisational SkillsExceptional multitaskerExcellent verbal and written communication skillsAble to meet deadlinesAble to follow procedures and directionAble to take on constructive criticism and learn from mistakesInviting and pleasant phone voiceTechnical Skills:Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)Knowledge and understanding of Google Suite and all associated productsIntermediate IT skills, able to troubleshoot basic technical issues that may ariseAbility to use many software products at the one timeExperience in using online booking systemsJob Requirements:Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as neededFast speed Internet - (we will require you to do an internet speed test)Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completedHeadset2nd MonitorQuiet home office with no background noiseAbility to travel and work from our Sunshine Coast office as requiredPERFORMANCE GOALS:Complete administration tasks on timeDeal with clients, suppliers and other team members professionally at all timesAll calls are answered within set KPI timesAll time is logged in time tracking software and 90% of rostered time is trackedA real team playerAble to complete a thorough handover to the next shift teamAbility to work across many online booking systemsAble to follow direction from Head of Operations and VOS DirectorKeeping a calm and harmonious team environment#J-18808-Ljbffr
