About the role: We are searching for an experienced reception and administrative professional to welcome our clients, support our Operations Team and the wider organisation. Your expertise in reception, call handling and administrative functions, will ensure seamless customer service to our clients and exceptional admin support to our Operations Team.
Reporting to the Tenancy Services Manager within our Client Services Hub, a critical touchpoint of engagement with residents, the Receptionist/Administrative Assistant (AKA Client Services Administrator) provides reception and phone customer service to clients and visitors to the Company, as well as administrative and general office assistance to the Tenancy and Communities teams.
Our organisation: BHC is an independent, charitable, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!
What we are seeking: At least 2 years previous reception / front office, hands on customer service experienceWell cultivated and confident call handling experience (switchboard operator experience will be well regarded)Strong organisational skills and ability to multitask efficientlyPolished and professional communication, both written and spokenProfessional manner and personal presentationFamiliarity with office equipment, software and procedures, and confidence to learn new systems and contact centre software Strong personal resilience and a sense of humourWhat you'll be doing: Front Desk Management: Open and close the reception area, greeting visitors with a professional, friendly demeanour.Call handling: Efficiently handle non-client and overflow calls, take accurate notes, and direct calls swiftly and appropriately Key management, mail handling, company vehicle coordination, and organising catering support for team events Coverage: Assist with cover for other team members of the Client Services Hub during breaks, leave, and absences, and provide backup support for the Office Coordinator, who is responsible for the smooth running of the office premises.Safety and Compliance: Participate in WH&S training and duress proceduresGeneral housekeeping: Ensure reception and meeting rooms are always clean and tidyAdministrative Support: Provide timely and accurate administrative support to the Tenancy and Communities teams, including projects, data entry, grants administration, client applications processing.Monitor and respond to various email inboxes.Maintain records for Operations, including archiving, file creation, filing, and database maintenance.For a Position Description with more information, we invite you to visit the Careers section of our website.
Why join our team? At BHC there is a strong focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.
There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.
Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.
Your wellbeing matters to us. You will receive access to a paid 'wellbeing day' off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support (including workshops, an EAP program for staff and their families), and a market-leading parental leave policy for both parents offering up to 14 weeks' full pay in addition to government paid parental leave.
Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.
The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.
Our office is based in central Brisbane within easy walking distance from Central Station at BHC's modern offices at 333 Ann Street.
We invite you to visit BHC's website to learn more about BHC.
To apply Please apply via Seek including your resume and cover letter detailing how you meet the position requirements (even if you meet most but not all, we still would love to hear from you).
We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.
