Location: Melbourne | Southern MetropolitanJob type: CasualOrganisation: Department of Families, Fairness and HousingOccupation: Administration/SecretarialReference: VG/DFFH/COPL/531244IJob posted: 28/10/2024Closes: 12/11/2024Classification: VPSG2Salary Range: $58,539 - $75,175Work location: Melbourne | Southern MetropolitanThe Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. Additional administrative duties may be accommodated alongside the reception functions and workload.Are you:Energised by providing excellent service?Interested in working within a vigorous and dynamic team?Do you have good communication and interpersonal skills?ACCOUNTABILITIES INCLUDEAs part of a team, deliver a high quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.Please open the position description to read more.All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.Please apply to submit your interest in this position. To apply for this role, you will be redirected to the Department of Families, Fairness and Housing job application system.
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