At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
We are looking for a Customer Service Superstar to join our team based in Alice Springs on a permanent part-time basis (25 - 30 hours per week) Negotiable for the right candidate The Customer Care Executive working as reception and service planner is responsible for delivering a "wow" experience to our customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.
The core responsibilities in this role include: Providing support to national and key clients Drawing up contracts for services offered Processing purchase orders Planning and booking technician jobs for smooth client service Liaising with customers on a daily basis Processing enquiries efficiently and pro-actively resolving client issues Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables Make outgoing calls to our existing client database to promote our products and services Requirements - Previous working experience in a similar role (customer service/ administration/ account management) High attention to detail and excellent organisational skills Excellent customer service skills Intermediate computer skills Complaint handling and conflict resolution skills Ability to work under pressure, multi-task and work autonomously Outstanding verbal and written communication skills Love working in a team environment The successful candidate must be able to pass a Pre-employment medical, as well as background checks.
About Us - Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.