Reception Participant Support Officer

Applications close 15.00 PM AEST,Tuesday 9th July 2024 Mandatory: Australian Citizenship required to work within Federal Government.
Recruiting a Participant Support Officer who has reception, administration or customer service experience.
About the company: This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life.
Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
This agency is known for having a great culture across different teams and have excellent office locations.
A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
About the role: Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Managing the team shared email inbox, appointments and telephone enquiries.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the Agency Business systems.
About you:   Ability to work in a team Communication skills Customer service skills Ability to manage conflict and difficult/sensitive conversations Microsoft Suite skills (Excel, Word, Outlook, Teams) Ability to use initiative and work independently Ability to learn new systems and processes Experience in a Front of House and administration based role   Benefits: ASAP start (pending Federal Police Clearance) Assignment is 12 month plus possible extension Full time hours Monday to Friday Open in multiple locations in Wagga Wagga, Bathurst, Burwood, Bega, Charlestown, Newcastle, Newcastle and Moree $37.36 per hour + Super At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion