Reception/Guest Services Officer
APS Level 4
This is an Affirmative Measures opportunity. This position will be filled using the Affirmative Measure provision, which allows for the targeted recruitment of Indigenous Australians into the Australian Public Service. The vacancy is only open to Aboriginal and/or Torres Strait Islander people. The filling of this employment opportunity is intended to constitute an Affirmative Measure under section 8(1) of the Racial Discrimination Act 1975.
Our Journey
AIATSIS has a proud identity as Australia's only Aboriginal and Torres Strait Islander-led national cultural institution that celebrates, educates, and inspires people from all walks of life to connect with the rights, knowledge, cultures and stories of Australia's Aboriginal and Torres Strait Islander peoples. We play a vital role in developing deeper and shared understandings of our Nation's history and future on Australia's truth-telling journey, working towards collective healing.
RECEPTION/GUEST SERVICES OFFICER Vacancy Information Job Reference 150_07/24 Classification APS Level 4 No. of vacancies 1 Salary $71,560 - $78,001 Group Alice Springs Area Alice Springs Employment Status Ongoing Hours 36.75 Close Date 11.30pm Sunday 13 October 2024 Contact Person Marlene Chisholm 08 8950 1579
Key Responsibilities
The Reception/Guest Experience Officer will contribute to the achievement of AIATSIS goals and objectives as a member of the Central Australia Mparntwe team. The duties of the APS 4 Guest Services Officer include: Greet and host guests and deliver services to assist clients to search and access the AIATSIS Collection at the Central Australia facility. Support guests as they explore and learn from the exhibition space as well as provide family history research assistance. Work with internal and external stakeholders in activities involving the AIATSIS collection and other AIATSIS resources. Respond to requests for collection material from the AIATSIS collection in a timely and accurate manner. Undertake research on collection material. Communicate effectively with internal and external stakeholders who are both Indigenous and non-Indigenous on a range of complex matters. Play a key role as part of the team in ensuring the safekeeping/preservation of the items of the AIATSIS collection, particularly those in the display area. Along with the team in Mparntwe, you will be trained and supported by the Assistant Director, Community Engagement & Access, and the Collection Access and Family History Team at Maraga in Canberra.
Cultural capability - essential
Roles at AIATSIS require candidates to understand the issues affecting Aboriginal and Torres Strait Islander peoples and proven culturally appropriate engagement and communications skills. The nature of this role requires the candidate to consistently demonstrate the following specific cultural capabilities: Understands Aboriginal and Torres Strait Islander peoples and cultures; identifies issues affecting Aboriginal and Torres Strait Islander peoples today. Builds and strengthens relationships with Aboriginal and Torres Strait Islander communities. Understands Aboriginal and Torres Strait Islander business within AIATSIS and the outcomes the agency is responsible for delivering. Uses diverse knowledge and experiences to achieve outcomes.
Skills, knowledge and personal attributes
To be successful in this role, you will have well developed stakeholder engagement skills, and have an interest in sharing the story of Aboriginal and Torres Strait Islander Australia. You will come with the following skills, experience and attributes: Demonstrated ability to work in a customer-focused role in an information setting. Ability to communicate with, and provide advice to, Aboriginal and Torres Strait Islander stakeholders, clients, and colleagues verbally and in writing. An understanding of the role of a major specialist collection in meeting the needs of Aboriginal and Torres Strait Islander people and researchers. Demonstrated ability to communicate effectively with internal and external stakeholders on a range of complex matters. Demonstrated ability to recognise and use initiative to solve problems in a creative manner. Demonstrated ability to represent an institution in a public capacity. Ability to host clients and visitors and support them to access collection material. Ability to work as part of a team and undertake a wide variety of tasks adapting to business priorities in a flexible manner as required. Demonstrated experience working and communicating sensitively and effectively with Aboriginal and Torres Strait Islander people as these roles require a high level of cultural competency. Significant understanding of past events impacting Aboriginal and Torres Strait Islander people.
What we offer
We understand that you will work best when you have a healthy work-life balance and can attend to your family commitments. That is why we offer: Great salary conditions 15.4% Superannuation Competitive leave entitlements, including 20 days annual leave, 18 days personal leave, cultural, ceremonial and NAIDOC leave, up to 18 weeks parental leave, and the ability to purchase extra leave. Health benefits including, reimbursements for health promotion activities, eye health and flu vaccinations. For eligible employees, generous study leave, course fee and materials assistance, to undertake relevant accredited study. Paid leave during end of year shutdown. Flexible working conditions.
How to apply
If this sounds like the opportunity you are looking for, we want to hear from you! Apply through our online recruitment system (eRecruit). You will need to address both the Cultural Capability (no more than 500 words) and skills, knowledge and personal attributes (no more than 750 words) sections, in your response. Provide a succinct summary outlining why you are interested in this position and why you believe that you have the cultural capability, skills, knowledge, and experience to be considered for this role. Please provide examples which demonstrate your ability to perform the duties of the position. Your cultural competency will carry more weight than other factors in the assessment. These requirements are based on the information provided to you as part of the job opportunity. Applicants are also required to submit a current CV/resume.
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