Reception / Concierge - Front of House – Melbourne CBD (Full Time)Reception / Concierge - Front of House – Melbourne CBD (Full Time)Do you enjoy making people feel welcomed, valued, engaged and empowered?We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.You will be adding value to our Front of House team by delivering outstanding customer service.You will be thriving on making someone else's day a little better.
You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you will be naturally engaging at all levels.As the name suggests, you are the First Contact for our clients!Key responsibilities include:Provide engaging, on brand welcome and farewell to staff, clients and contractorsEnsure reception spaces, guest lounges and meeting rooms are well-presented and clean.Work closely with security teams to ensure safetyManage the upkeep of the meeting rooms throughout the dayManage bookings of all meeting spacesAssist with uploading information to tenant's portalsAssist with administrative duties as per tenant request eg.
Mailroom, postage, reports, etc.What we offer?The core of our business is our people.
As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.We will make sure you have a Work life balance.
We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)You will have your weekends off and paid Public Holidays offEntrepreneurial and inclusive work cultureMore BenefitsTraining and Development: Opportunity for paid training and development packages to continue to see you grow!Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailersWardrobe Services: Supplied corporate wardrobe and dry-cleaning services.
You won't have to worry about ironing a work shirt againCareer Progression: The opportunity to progress your career if you commit to First ContactWork Location: Working in some of the city's most prestigious buildings, as well as the newestBring to the tableExperience in five-star hotels or top-end hospitalityExperience servicing VIP and Executive-Level guests in a professional mannerAbility to work autonomously, while being self-motivated and drivenAttentive ability to anticipate client needsAbility to create lasting impressions and meaningful relationshipsDiscretion and confidentiality and the ability to build a high level of trustImmaculate presentation and grooming standardsAbout usA business focused on othersFirst Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do.
First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.You'll join an entrepreneurial, inclusive culture.
One where we succeed together – across the desk and around the globe.
Where like-minded people work naturally together to achieve great things.
Keep those ambitions in sight and imagine where First Contact can take you...As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
First Contact is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability.Apply NowTo apply, select the 'Apply Now' button and provide a copy of your resume and cover letter summarising your skills and relevant experience.Are you a current employee of First Contact?
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