DescriptionPeninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination.
Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature.
We employ over 400 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.
The Role We are currently seeking an experienced Reception Assistant in a casual capacity to ensure an exceptional Guest Experience from a Warm Welcome to a Fond Farewell.
Our ideal candidate must have availability on both days of the weekend on an ongoing basis.
Your day will see you; Deliver an exceptional level of customer service as the first point of contact for all our guests arriving on-site at PHS, including greeting our guests, checking them in and directing them to their designated areas.Perform general reception and administrative tasks such as sales transactions, answering phones, and preparation of gift certificates.Ensure the reception area is clean, tidy, and well presented for our guests' arrival.Undergo training as required for new products, ensuring you have up-to-date product knowledge.Manage customer bookings, ensuring a high level of detail and accurate information is provided.Effectively communicate with other departments regarding guest queries and requests.About You You will have previous experience in a reception, reservations, administration, or customer service role.Ability to multi-task and handle a high volume of guest check-ins.Quick learning abilities are a must for understanding our booking systems, which will require a high level of attention to detail.Good computer skills and previous experience with booking systems are highly regarded.Guest satisfaction is key, and your strong work ethic and passion for customer service ensures your success.
We require availability across both weekdays and weekends, with a minimum of 3 days a week availability.
On offer to You PHS truly believes that our team members are the heart of our business.
We are committed to your professional development through ongoing training, learning, and career progression opportunities, as well as competitive remuneration, outstanding employee benefits, and a variety of wellness initiatives.
Your personal health and wellbeing are extremely important to us, which is why we offer our team members and their families free bathing, discounts on dining, retail and spa treatments, access to wellness activities such as fitness, workshops, and yoga classes, and complimentary fruit and tea daily.
We love to recognize and celebrate your achievements through team building and social events, exciting incentives, and employee awards.
To learn more about life at Peninsula Hot Springs, visit our website.
Role Type Company Overview Part of the Peninsula Hot Springs Group, Peninsula Hot Springs is an award-winning geothermal hot springs and day spa based on the Mornington Peninsula.
Today, the ever-expanding Peninsula Hot Springs Group is spearheaded by founder and Creative Director Charles Davidson in partnership with co-owner Bharat Mitra (chairman and owner of Organic India).
Both Charles and Bharat are passionate about wellness and are committed to expanding the industry, sharing the healing benefits of geothermal water and reconnection through bathing practices with the community.
We employ over 300 passionate staff who are committed to providing a memorable wellness experience for our guests and striving for service excellence.
We foster a respectful and inclusive workplace, where our staff work collaboratively to co-create our gift of wellness.
Our people are encouraged to be their authentic selves, to be courageous and innovative and to continue to grow.
With an expanding and growing business, we are committed to providing opportunities for development and career progression and exciting new opportunities to be part of new business opening teams.
Our staff not only get to bring wellness and relaxation into the lives of our guests, they also get to immerse themselves in nature and enjoy the guest experience themselves with our amazing offering of employee benefits.
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