Introduction: Who are we? Building a better future for our Communities. Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider, we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance. We are committed to assisting our clients and their communities to achieve a better future. We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan, and Canberra. Description: The Role This is a 12-month, part-time position based in our Wagga Wagga Office, 21 hours per week. As the Reception and Admin Support Officer, you will manage your own small portfolio of clients and be the first point of contact with the community while providing a range of administrative support functions. Located at our Wagga Wagga Office, you will work together as part of a team to provide excellent, customer-focused administration support. You will join us in our commitment to assisting our clients and their communities to achieve a better future across 2,700 properties and offices through the demonstration of our values - Opportunity, Respect, Inclusive & Accountability. This role will be responsible for:Providing support to our clients who are dealing with homelessness and complex needs.Carrying out all facets of clerical and administrative duties to support the Client Support Specialist Team and Team Leader.Working closely with colleagues, stakeholders, and external support providers.Ensuring operational policies and procedures are identified and implemented.Acting as the first point of call for tenants and visitors accessing our services.Skills and Experiences: To ensure success in this role, you will demonstrate:Understanding of issues affecting disadvantaged groups and those with complex housing needs.Previous administration experience.Experience managing a portfolio of tenancies or case load.Exceptional customer service and ability to work as part of a diverse team.Excellent written and verbal communication skills.Sound knowledge of Microsoft Office programs and software operating systems.Able to take initiative and improve processes and procedures to ensure positive outcomes for our clients and stakeholders.Experience in dealing with complaints to achieve positive outcomes. A few benefits of working at Argyle Housing:Generous salary.Not-for-Profit salary sacrifice options.Free Time – One day off a month awarded to each Team Member to rest and recharge.Paid Parental Leave.Staff Recognition and Reward scheme.Staff Wellbeing scheme.Volunteer leave.Work/life balance. This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community. To learn more about Argyle Housing, please visit our website Argyle Housing. It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid Working with Children Check and NDIS Worker's Check. Next Steps: Send your Resume, together with a cover letter addressing each of the 'selection criteria' to Amy via Seek. Short-listed candidates will be contacted. If you DO NOT address the selection criteria in your cover letter, your application will not be considered. Applications Close: 4 October 2024 or prior if the right candidate is found. Questions? Call Amy Gartside on 0409 812 594 or email ******. Argyle Housing reserves the right to close this role early if a suitable candidate is found. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with different abilities, and people re-entering the workforce.
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